Count Team Member - $23/Hour

Hard Rock Casino Rockford; Rockford (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Count Room team member to ensure accurate currency and voucher handling from slot machines and to maintain compliance with the Illinois Gaming Commission. The role emphasizes precise counting, data entry into the ACSC system, and delivering exceptional service to guests and team members on the casino floor.

Requires a high school diploma and the ability to pass background checks, with willingness to work early mornings or overnight shifts.

Qualifications

• High school diploma required.
• Experience with cash handling and math is preferred.
• Ability to operate drop carts and move quickly on the gaming floor.

Responsibilities

• Collect funds from Slot Machines.
• Verification of documentation.
• Count BVU boxes and live gaming drop boxes to determine drops and wins.
• Process and provide accurate financial records from the daily count.
• Count, strap and wrap funds.
• Enter data into ACSC computer system.
• Provide excellent customer service to team members, guests and vendors.
• Adhere to Illinois Gaming Regulations and SOPs.

Skills

Cashiering operations

Basic math skills

10-Key calculator

Customer service

Attention to detail

Education

High school diploma

Tools

ACSC computer system

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Slot machines, as well as ensuring compliance with the Gaming Commission. The incumbent is also responsible for providing extraordinary service to both the internal and external guests.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Collect funds from Slot Machines.
• Verification of documentation.
• Conduct a mechanically assisted count of the contents of the BVU boxes.
• Conduct a mechanically assisted count of the contents of the live gaming device drop boxes to determine, by table, the amount of the drop and the win.
• Process and provide accurate financial records from the daily count.
• Count, strap and wrap funds.
• Ensures count room is clean and orderly.
• Enter data into ACSC computer system.
• Communicate and provide excellent customer service to team members, guests, and vendors.
• Performs all other duties as assigned and adheres to all Illinois Gaming Regulations and Departmental Standard Operating Procedures.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds.
• Must be capable of moving quickly throughout the gaming floor and complete repetitive motions.
• Must be twenty-one (21) years of age.

KNOWLEDGE OF:

• Cashiering or banking operations.
• The Gaming industry, including principles and practices of a capital and operations budget.
• Basic math skills.
• 10-Key calculator.
• Prior experience in the Gaming industry is strongly preferred.

ABILITY TO:

• Effectively interact with people.
• Perform mathematical functions.
• Stand for long periods of time.
• Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.
• Count and separate varying denominations of vouchers and currency.
• Be flexible to work early morning/overnight shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Interpret and explain policies and procedures.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range:

$15 - $20/