Count Team Member II - Cage Operations

Hard Rock International; Cincinnati, Northern (OH, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Hard Rock International is seeking a Count Team member to manage currency and voucher counting derived from casino games while ensuring compliance with Gaming/Lottery regulations. The role emphasizes extraordinary guest service and mentoring colleagues in a fast-paced Count Room environment.

The incumbent will count, reconcile, and document funds, protect large cash assets, and collaborate with Accounting and Cage departments daily.

Qualifications

• High school education or equivalent, plus two months on-the-job training.
• Must obtain and maintain valid licenses per Federal, State, and Gaming regulations.
• Pass background check and drug screening.
• Must be 21 years of age.
• Knowledge of cashiering or banking operations.
• Familiarity with Microsoft Word, Excel, Outlook and PowerPoint.
• Familiarity with 10-Key calculator.

Responsibilities

• Create an environment that encourages guests to choose Hard Rock for gaming entertainment and mentor team members to deliver superior service.
• Protect large currency amounts with careful procedures to prevent loss and ensure accuracy.
• Ensure procedures and controls protect counted receipts.
• Count and reconcile currency and vouchers; transfer documentation to Accounting daily.
• Maintain awareness of security issues in the Count Room and report observations.
• Conduct all aspects of the count from opening boxes to final reconciliation of totals.
• Provide documentation for transfers to the Cage and other departments as needed.
• Deliver service that creates memorable guest experiences and comply with Gaming regulations.

Skills

Cashiering operations

Financial and budgeting control

Communication skills

Education

High school education or equivalent

2 months on-the-job training

Tools

Microsoft Word

Excel

Outlook

PowerPoint

10-Key calculator

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Count Team Overview

The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Casino games, as well as ensuring compliance with Gaming/Lottery commissions. The incumbent is also responsible for providing extraordinary service to both the internal and external guest.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
• Ensures that procedures and proper controls are affected to protect counted receipts.
• Conducts a mechanically assisted count of the contents of the bill validator boxes.
• Maintains awareness of changes and/or problems which may affect the security of the currency in the Count Room and reports observances to the Count Room Supervisor.
• Counts and reconciles total funds to ensure the integrity of the count.
• Transfers the corresponding documentation to the Accounting Department on a daily basis.
• Prepares funds, with proper documentation for transfer of funds to the Cage Department.
• Conducts all facets of the count from the opening of the boxes, counting of the drop, verification of documentation and bundling of currency to the final reconciliation of totals, as well as any other related tasks.

Education and/or Experience Requirements

• This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as two months on-the-job training.

Additional Requirements

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations
• Must successfully pass background check
• Must successfully pass drug screening
• Must be twenty-one (21) years of age
• Knowledge of: Cashiering or banking operations
• The Gaming/Lottery industry, including principles and practices of a capital and operations budget
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
• Financial and budgeting control skills
• 10-Key calculator

Ability to

• Communicate effectively with coworkers and management
• Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency
• Communicate effectively with coworkers and management
• Count and separate varying denominations of vouchers and currency
• Be flexible to work varying shifts and time schedules as needed

This position spends time on the floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Interpret and explain policies and procedures. Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!