Counselor-Case Manager

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical

Dental

Vision

Employee assistance program

Great Place to Work

Job summary

Behavioral Health Network, Inc. is seeking a Counselor-Case Manager for its Hope Center team in Springfield, MA. The role focuses on growth, independence, and safety of individuals served, with direct counseling and treatment planning to support recovery.

Requirements include a high school diploma or GED (Bachelor's preferred), 1–2 years in human services and at least 1 year in substance treatment, plus valid driver’s license. Bilingual Spanish/English preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• 1–2 years of experience in human services.
• At least 1 year in a substance treatment environment.
• Working knowledge of regulations by DPH Bureau of Substance Addiction Services.
• Ability to understand and work with addicted, dual-diagnosed and MAT-maintained population.
• Valid Driver’s License required.
• Vehicle for use during all working hours.

Responsibilities

• Supporting growth, independence, and safety of individuals served.
• Providing care with respect, preserving client autonomy, dignity and rights.
• Overseeing and providing guidance and direct counseling.
• Overseeing activities and services to ensure compliance.
• Developing individual treatment plans considering addiction, dual diagnosis, MAT, aftercare, and client strengths/needs.
• Assisting clients with legal issues, medication compliance, and continuing care needs.
• Facilitating psycho-educational groups.
• Documenting assessments and care timely.
• Reporting licensing, funding, safety, or maintenance concerns.
• Providing transportation, crisis intervention, and emergency services as needed.

Skills

Bilingual Spanish/English

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Job description

Spfld 35 Heywood Street
35 Heywood Street
Springfield, MA 01104, USA

Spfld 35 Heywood Street
35 Heywood Street
Springfield, MA 01104, USA

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Counselor-Case Manager to join our Hope Center team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Supporting the growth, independence, and safety of the individuals they serve.
• Providing care with respect, sensitivity and in a manner that preserves and protects client autonomy, dignity and rights.
• Overseeing and providing guidance and direct counseling.
• Overseeing the activities and services provided to individuals to ensure compliance.
• Developing individual treatment plans using knowledge of the range of addiction, dual diagnosis, medication assisted treatment issues, and aftercare planning, as well as the special needs, strengths and weaknesses of individuals served.
• Assisting individuals served toward individual needs regarding resolution of legal issues, medication compliance, and continuing care needs.
• Facilitating diverse psycho-educational groups for individuals served.
• Documenting comprehensive assessments regarding individuals served and their care in a timely fashion.
• Recognizing and reporting licensing, funding, safety, and maintenance concerns.
• Providing transportation, crisis intervention, and emergency services, when needed.

Counselors will grow through ongoing training and firsthand experience that will enhance their skills and provide additional employment opportunities.

At Behavioral Health Network’s Hope Center, we believe in the unique strengths, skills, and empowerment of the individual to motivate their treatment and recovery in our 30-day stabilization services.

Who You Are:

• Commitment to empowerment and growth, human rights, and community integration for individuals served.
• High School Diploma or G.E.D. equivalent (required); Bachelor's Degree in related field (preferred).
• At least 1-2 years of experience in human services.
• At least one year of experience working in substance treatment environment.
• Working knowledge of DPH Bureau of Substance Addiction Services regulations.
• Ability to understand, empathize, and work with an addicted, dually-diagnosed and/or MAT maintained population (required).
• LADCI or LADCII or equivalent.
• Bilingual in Spanish & English (strongly preferred).
• Familiarity with Internet, word processing and email systems.
• Valid Driver’s License (required).
• Vehicle for use during all working hours should be registered and inspected in accordance w 540 CMR 4.00 (required).

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Available Schedules:

Full Time: Monday, Tuesday, Thursday, Friday, & Saturday, 8:00am-4:30pm

Pay Rate/Range:

$22.50/hr

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School Diploma/GED or better.

Preferred

Associates or better.

Bachelors or better.

Experience

Required

1 year:

At least 1-2 years of experience in human services.

1 year:

At least one year of experience working in substance treatment environment.

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.