Councillor Enquiries & Admin Support Coordinator

Kirklees Metropolitan Council; North Carolina; Hybrid; USD 35,000 - 37,000; Full time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Hybrid working

Job summary

Durham County Council is seeking an Administrator to join the Corporate Services team in Durham. You will manage councillor enquiries, ensuring accurate tracking, updates and timely resolution through our CRM system.

The role requires clear communication, strong organisational skills and a proactive mindset to support service teams, meet deadlines and contribute to continual service improvement. A NVQ Level 3 or equivalent is expected, with opportunities for flexible, hybrid working.

Qualifications

• Confident communicator with strong interpersonal skills.
• Proficient with digital systems and office software.
• Organised, proactive and keen to learn, building internal relationships.

Responsibilities

• Monitor, track and update councillor enquiries using CRM.
• Proactively chase updates with service teams to meet deadlines.
• Input high‑quality information into the CRM for clear councillor updates.
• Assist with daily notifications to ensure nothing slips through.
• Understand relevant policies shaping service delivery.
• Build strong working relationships with service contacts.
• Support the Corporate Complaints process and escalate issues when needed.
• Aim to meet performance targets as part of a collaborative team.
• Contribute ideas to improve ways of working.

Skills

Communication

Digital literacy

Organisation

Stakeholder relations

Customer focus

Education

NVQ Level 3

Tools

CRM systems

Microsoft Office

Job description

Durham County Council is seeking an Administrator to join the Corporate Services team in Durham. You will manage councillor enquiries, ensuring accurate tracking, updates and timely resolution through our CRM system.

The role requires clear communication, strong organisational skills and a proactive mindset to support service teams, meet deadlines and contribute to continual service improvement. A NVQ Level 3 or equivalent is expected, with opportunities for flexible, hybrid working.