Cottage Dining Server

Carneros Resort and Spa; Napa (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

FSA options

Job summary

Carneros Resort and Spa in Napa Valley seeks an enthusiastic Server for the Hilltop Restaurant to deliver Forbes-level service in a luxury cottage dining setting.

You will guide guests through the menu, suggest wine pairings, maintain spotless dining areas, and collaborate with kitchen staff to ensure timely service while upholding impeccable standards. This role requires attention to detail, strong communication, and the ability to thrive in a fast-paced, guest-focused environment.

Qualifications

• Experience in fine dining or luxury hospitality is preferred but not required.
• Strong communication skills and professionalism in guest interactions.
• Ability to work efficiently in a high-energy environment while maintaining quality service.
• Knowledge of Napa Valley wines is a plus.

Responsibilities

• Provide attentive, personalized service to guests in a Forbes environment.
• Guide guests through the menu and suggest wine pairings based on preferences.
• Maintain knowledge of the menu, wine, and beverages.
• Ensure dining area is clean and organized to uphold a luxury atmosphere.
• Work with kitchen staff to ensure timely service and smooth operations.
• Handle guest concerns professionally and resolve issues promptly.
• Take and process orders accurately, accommodating dietary restrictions.
• Assist with special events and seasonal promotions.
• Follow health, safety, and sanitation guidelines.

Skills

Fine dining

Guest service

Wine knowledge

Communication

Job description

Hilltop Restaurant at Carneros Resort and Spa is seeking an enthusiastic and skilled Server to join our Cottage Dining team. This role offers the opportunity to provide exceptional service in a Forbes environment, where every guest interaction is an opportunity to create memorable experiences. The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to deliver personalized service in a fast-paced, luxury setting.

Key Responsibilities:

• Provide attentive, personalized service to guests, ensuring their dining experience exceeds expectations.
• Guide guests through the menu, making recommendations for food and wine pairings based on preferences and seasonal offerings.
• Maintain a thorough knowledge of the restaurant’s menu, including wine and beverage offerings.
• Ensure the cleanliness and organization of the dining area, including tables, linens, and utensils, to maintain a polished, luxury atmosphere.
• Uphold Forbes luxury service standards by providing anticipatory and respectful service at all times.
• Collaborate with kitchen staff and other team members to ensure smooth operations and timely service.
• Handle guest concerns with professionalism, ensuring satisfaction and timely resolutions.
• Take and process orders accurately, ensuring all dietary restrictions and preferences are addressed.
• Assist with special events, private dining experiences, and seasonal promotions.
• Follow all health, safety, and sanitation guidelines to maintain a safe and clean working environment.

Preferred Qualifications:

• Previous experience in a fine dining or luxury hospitality setting, preferred but not required.
• Strong communication skills and the ability to engage guests with enthusiasm and professionalism.
• Ability to work efficiently in a high-energy, fast-paced environment while maintaining a focus on quality service.
• Knowledge of Napa Valley wines and culinary offerings is a plus.
• Team player mentality with a dedication to maintaining high service standards.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds as needed.
• Capability to navigate the resort’s expansive property as applicable.

TOTAL COMPENSATION

• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability and Long-Term Disability
• Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance