COTS Platform Asset & Incident Strategist II

RTX Corporation; Richardson (TX); On-site; USD 76,000 - 144,000; Full time

Benefits offered by this job

Relocation Eligibility

Job summary

RTX Corporation in Richardson, TX is seeking a Platform Asset and Incident Strategist II to manage COTS software baselines and asset lifecycle. You will collaborate with cross-functional teams to ensure compliance and efficient deployment of COTS software on a fast-paced program.

Role requires a STEM bachelor’s degree and 2+ years of experience, plus active TS/SCI w/ CI Poly clearance. Onsite position with relocation eligibility and robust benefits.

Qualifications

• Typically requires a bachelor’s degree in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 2 years of related experience.
• Experience interfacing with systems, software, or hardware engineering disciplines, in a technical environment.
• Experience analyzing and reporting metrics utilizing metrics tools.
• Active and Current TS/SCI with CI Poly security clearance is required Day 1; U.S. citizenship is required.

Responsibilities

• Manage Tier 4 Return Material Authorizations (RMAs), coordinate incident resolution, and oversee COTS asset and lifecycle activities to ensure accurate configuration item (CI)/asset data and compliance with program requirements
• Ensure accurate CI/asset data via Mid Servers, effective incident resolution, timely field support, and proper configuration and compliance management
• Provide Secondary support for COTS obsolescence mitigation, procurement/cart management, software scanning analysis, and process improvements while coordinating with engineering, supply chain, quality, and field teams to meet program requirements
• Utilize ServiceNow workflows for incident resolution, asset tracking, and lifecycle management while implementing process improvements to align with program needs
• Conduct periodic audits of COTS software aligned with system deliveries to validate and reconcile the recorded COTS baseline with the physical inventory
• Collaborate with Hardware and Infrastructure, Software and Systems Engineers, and Configuration Management to ensure all procured COTS software is properly documented and compliant with program needs

Skills

Stakeholder communication

Metrics analysis

Incident management

Configuration management

Education

Bachelor's degree in STEM

Tools

ServiceNow

Job description

RTX Corporation in Richardson, TX is seeking a Platform Asset and Incident Strategist II to manage COTS software baselines and asset lifecycle. You will collaborate with cross-functional teams to ensure compliance and efficient deployment of COTS software on a fast-paced program.

Role requires a STEM bachelor’s degree and 2+ years of experience, plus active TS/SCI w/ CI Poly clearance. Onsite position with relocation eligibility and robust benefits.