Cosmetics Counter Lead — Drive Beauty & Brand Experience

Macy's; Brandon (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Macy's is seeking a Counter Manager to lead a cosmetics counter, guide Beauty Advisors, and deliver personalized consultations. You will cultivate loyal clients by outreach and exceptional service while driving sales and ensuring a polished brand experience.

You will partner with vendors and store leadership to execute promotions, manage stock, and maintain high hygiene and presentation standards across the counter.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to lead a team and meet sales goals.

Responsibilities

• Deliver exceptional customer service through personalized consultations and product knowledge.
• Build lasting client relationships and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly sales results and apply growth strategies.
• Plan and execute in-store and vendor events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Collaborate with store leadership and vendors to optimize outcomes.

Skills

Customer service

Leadership

Retail sales

Brand knowledge

Job description

Macy's is seeking a Counter Manager to lead a cosmetics counter, guide Beauty Advisors, and deliver personalized consultations. You will cultivate loyal clients by outreach and exceptional service while driving sales and ensuring a polished brand experience.

You will partner with vendors and store leadership to execute promotions, manage stock, and maintain high hygiene and presentation standards across the counter.