Cosmetic Surgery Patient Care Concierge

Designer Plastic Surgery; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Designer Plastic Surgery is seeking a personable Patient Care Coordinator to guide patients from inquiry through consultation, surgical booking, and postoperative follow-up.

The PCC acts as a primary contact, delivering a concierge experience while supporting growth through effective communication, follow-up, and bookings. Bilingual English/Spanish is a plus, with strong organization and multi-tasking required.

Qualifications

• Experience in plastic surgery or aesthetic medicine is preferred.
• Strong communication and presentation skills with empathy and discretion.
• Bilingual English/Spanish is a plus.

Responsibilities

• Respond promptly to inquiries via phone, text, email, website, and social media with organized follow up.
• Support consultations and coordinate surgical bookings with the surgeon and clinical team.
• Explain pricing, deposits, financing options, and payment deadlines to patients.

Skills

Patient coordination

Communication skills

Empathy

Discretion

Pricing discussion

Tools

EMR systems

CRM systems

Digital scheduling

Office software

Job description

Designer Plastic Surgery is seeking a personable Patient Care Coordinator to guide patients from inquiry through consultation, surgical booking, and postoperative follow-up.

The PCC acts as a primary contact, delivering a concierge experience while supporting growth through effective communication, follow-up, and bookings. Bilingual English/Spanish is a plus, with strong organization and multi-tasking required.