Corrections Communications Operator — 24/7 Monitoring Center

Wisconsin Department of Corrections; Madison (WI); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan

457 Retirement Plan

Public Service Loan Forgiveness

Well Wisconsin Program

Employee Assistance Program

Job summary

Wisconsin Department of Corrections is seeking a Corrections Communications Operator to support the 24/7 statewide electronic monitoring system. The role involves receiving and providing offender information to probation, parole field agents, and partner agencies, while handling multiple data streams across several monitors.

Applicants must be legally authorized to work in the United States. The position offers a starting pay rate of $22.76 per hour plus comprehensive benefits and a 12-month

Qualifications

• Experience using Word, Excel, Outlook to create reports, analyze data, and perform data entry.
• Ability to interpret and communicate policies, procedures, and information to diverse audiences.
• Excellent customer service, problem-solving, and communication skills.

Responsibilities

• Receive and relay information, directives, and messages to stakeholders over phone and electronic communications.
• Maintain and operate multiple systems and monitor information across screens.
• Ensure clarity and accuracy of information for probation, law enforcement, and partner agencies.

Skills

Customer service

Problem-solving

Communication

Tools

Microsoft Office

Job description

Wisconsin Department of Corrections is seeking a Corrections Communications Operator to support the 24/7 statewide electronic monitoring system. The role involves receiving and providing offender information to probation, parole field agents, and partner agencies, while handling multiple data streams across several monitors.

Applicants must be legally authorized to work in the United States. The position offers a starting pay rate of $22.76 per hour plus comprehensive benefits and a 12-month