Corrections Communications Operator

Wisconsin Department of Corrections; Madison (WI); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan

457 Retirement Plan

Public Service Loan Forgiveness

Well Wisconsin Program

Employee Assistance Program

Job summary

Wisconsin Department of Corrections is seeking a Corrections Communications Operator to support the 24/7 statewide electronic monitoring system. The role involves receiving and providing offender information to probation, parole field agents, and partner agencies, while handling multiple data streams across several monitors.

Applicants must be legally authorized to work in the United States. The position offers a starting pay rate of $22.76 per hour plus comprehensive benefits and a 12-month

Qualifications

• Experience using Word, Excel, Outlook to create reports, analyze data, and perform data entry.
• Ability to interpret and communicate policies, procedures, and information to diverse audiences.
• Excellent customer service, problem-solving, and communication skills.

Responsibilities

• Receive and relay information, directives, and messages to stakeholders over phone and electronic communications.
• Maintain and operate multiple systems and monitor information across screens.
• Ensure clarity and accuracy of information for probation, law enforcement, and partner agencies.

Skills

Customer service

Problem-solving

Communication

Tools

Microsoft Office

Job description

Position Summary

The DOC Electronic Monitoring Center provides electronic monitoring services to the Division of Community Corrections, Division of Juvenile Corrections, local law enforcement, and county human services agencies.

This position participates in the operation of the 24‑hour/7‑day statewide Corrections Electronic Monitoring system, maintaining confidential information on approximately 5,000 offenders and electronically tracking their movements to and from residences, treatment, and employment settings.

Responsibilities include providing detailed offender information to probation and parole field agents, county organizations, DOC administrative staff, and correctional and law enforcement agencies at the County, State, and Federal levels.

Salary and Benefits

This position is in pay schedule / range 02‑11 with a starting pay rate of $22.76 per hour plus excellent benefits. Pay on appointment for current state employees may vary according to applicable pay transaction provisions. A twelve‑month probationary period is required.

• Substantial leave time including at least 3.5 weeks of vacation to start, nine paid holidays, and accrual of sick time that rolls over each year.
• Health, dental, vision and life insurance.
• Exceptionally strong pension plan with employer match and lifetime retirement payment.
• Optional tax‑advantaged 457 retirement savings plan.
• DOC is a qualifying employer for the Public Service Loan Forgiveness program.
• The Well Wisconsin Program helps participants set health and well‑being goals, track progress, stay motivated, and earn incentives.
• Employee Assistance Program offering employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being.

Job Details

Applicants must be legally authorized to work in the United States (citizen, lawful permanent resident, or authorized alien). The Department of Corrections will conduct criminal background checks and fingerprinting for all hires.

As a Corrections Communications Operator you will receive and provide information, directives and messages to stakeholders over phone and electronic communications. Successful candidates must be able to clearly hear and understand words over the phone with distractions, distortions and background noise, with or without accommodation.

Workstations include multiple computer monitors displaying a variety of systems simultaneously. Candidates must have the ability to view and read from multiple monitors for extended periods, with or without accommodations.

Remote work is not an option for these positions.

Shift Preferences

Positions are full‑time. Shift times are:

• First shift: 06:30–16:30
• Second shift: 13:00–23:00
• Third shift: 22:00–08:00

Employees may be ordered to work additional 8‑hour shifts. The ability to work an additional 8‑hour shift is an essential function of the position. Operations run 24 hours × 7 days on 3 shifts.

Qualifications

• Education, training, and/or experience with Microsoft Office Suites (Word, Excel, Outlook) and using them to create reports, analyze data, and perform data entry.
• Education, training, or experience interpreting and communicating policies, procedures, and information to various audiences (supervisor, law enforcement, public, etc.).
• Excellent customer service, problem‑solving, and communication skills.

How to Apply

To apply, click on “Apply for Job” to start the application process. Follow the steps outlined and submit your application. Permanent classified state employees eligible for transfer or voluntary demotion should complete the application by the stated date. Apply through the “Careers” tile on your ESS Portal.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service‑connected disability. Qualified veterans should visit the Veterans Employment page for instructions to be considered for the Veterans Non‑Competitive Appointment program and may send a follow‑up email to the HR Specialist to indicate interest.

Equal Opportunity

The State of Wisconsin is an equal‑opportunity and affirmative action employer. We provide equal employment opportunities to all applicants regardless of background and offer reasonable accommodations to applicants and employees with disabilities.

Application Deadline

Online applications are accepted on an ongoing basis until the needs of the department are met. The job opening is valid until January 10, 2027. Applications are processed weekly, usually on Thursdays.