Correctional Contact Center Supervisor

Oregon Corrections Enterprises; Ontario (OR); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

PERS retirement

11 holidays

Job summary

Oregon Corrections Enterprises (OCE) at SRCI in Ontario, Oregon, is seeking a Contact Center Production Supervisor to lead AIC agents and manage multiple contractor programs within the SRCI Contact Center.

The role emphasizes coordinating production standards, training, and administrative steps while ensuring security compliance and stakeholder coordination. A strong background in supervision, customer service, and corrections-related operations is preferred.

Qualifications

• Two years of clerical and/or administrative experience, preferably in a correctional setting.
• Three years of customer service experience with general knowledge of procedures and regulations, computers, and software common to telecommunications industry.
• Pass an initial and annual Law Enforcement Data System (LEDS) criminal background check screening.
• Pass pre-employment drug screening as a condition of employment.
• Willingness to travel, including overnight trips.

Responsibilities

• Supervise, coordinate, and train AIC agents for various contractor businesses within the SRCI Contact Center.
• Develop and enforce production control standards for the Contact Center and ensure correct administrative steps for project coordination.
• Identify scope and diversity of programs/projects, training required, and resources needed.
• Coordinate across departments to ensure efficient contact center operations and compliance with security policies.

Skills

Excel

Data entry

Filing

Coaching

Communication

Customer service

Supervision

Computers

Security knowledge

Travel

Tools

Telecommunications software

Databases

Job description

Oregon Corrections Enterprises (OCE) at SRCI in Ontario, Oregon, is seeking a Contact Center Production Supervisor to lead AIC agents and manage multiple contractor programs within the SRCI Contact Center.

The role emphasizes coordinating production standards, training, and administrative steps while ensuring security compliance and stakeholder coordination. A strong background in supervision, customer service, and corrections-related operations is preferred.