Contact Center Production Supervisor – SRCI

Paycom; Ontario (OR); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

PERS retirement

11 paid holidays

Job summary

Oregon Corrections Enterprises (OCE) at SRCI in Ontario, Oregon, is seeking a Contact Center Production Supervisor. You will supervise AIC agents, coordinate training across contractor businesses, and enforce production standards within the Center.

The role requires experience in supervision, strong communication, and a background in security/corrections, with pay range of $27.71–$42.89 hourly, plus benefits including health and retirement through PERS.

Qualifications

• Two years clerical/administrative experience; correctional setting preferred.
• Three years customer service with knowledge of procedures, computers, and telecom software.
• Pass LEDS criminal background check screening.
• Pass pre-employment drug screening.

Skills

Excel

Database entry

Filing

Coaching feedback

Security experience

Communication skills

Customer service

Telecom software

Supervision

Time management

Job description

Oregon Corrections Enterprises (OCE) at SRCI in Ontario, Oregon, is seeking a Contact Center Production Supervisor. You will supervise AIC agents, coordinate training across contractor businesses, and enforce production standards within the Center.

The role requires experience in supervision, strong communication, and a background in security/corrections, with pay range of $27.71–$42.89 hourly, plus benefits including health and retirement through PERS.