Corporate Trainer

Toastique; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Toastique is seeking a Corporate Trainer to develop and oversee franchisee training in the DC area, with nationwide travel. The role starts in corporate stores as a Team Member for 60 days to gain in-store knowledge before transitioning to training and travel.

Travel will range 10-30% depending on openings, with responsibilities including leading new openings, coaching staff, and maintaining brand standards across locations.

Qualifications

• 2-5 years of leadership/training experience (at least 2 in a restaurant environment).
• Open availability including weekends and some holidays.
• Open to travel 3-14 days at a time.
• Reliable transportation.
• Knowledge in Toast POS system preferred.
• Spanish speaking preferred.
• Barista knowledge preferred.

Responsibilities

• Execute the 4-week Franchisee Training Program on site in Washington, DC for Toastique franchisees.
• Support and guide franchisees on site for new Toastique location grand openings nationwide by coaching frontline teams and leading by example with customer service.
• Provide tools and support to Managers and Franchisees for training team members.
• Exercise leadership: influence others to maintain high standards and adapt leadership style as needed.
• Establish credibility through competence, continuity, integrity, and kindness.
• Become a Toastique brand ambassador; maintain knowledge of industry standards and regulations in restaurants.
• Display drive and urgency during each training session.
• Supervise training and leverage individual strengths for maximum potential.
• Measure and counsel on improving operational and individual performance.
• Foster open communication with management, team members & Franchisees.
• Observe, communicate and follow up on opportunities and achievements in restaurants with Director of Training.
• Support new restaurant openings with pre-opening and hands-on training activities.
• Support managers and Franchisees in developing managers and succession planning.
• Respond to requests, inquiries, emails, and others promptly.
• Flexible working hours required, including weekends.
• Able to travel out of state for Franchise support; travel=3-14 days per location visit.

Skills

Leadership

Training

Communication

Open availability

Tools

Toast POS

Job description

Description:

The Corporate Trainer will develop and oversee training for franchisees at corporate locations in the DC area. The Corporate Trainer is also responsible for traveling and providing in-store training for new and existing franchise locations throughout the United States. The Corporate Trainer will start working in the corporate stores (for a minimum of 60 days) as a Team Member to ensure they become well versed in all responsibilities in store operations prior to training & traveling as a Corporate Trainer.

10%-30% travel is required and will depend on franchisee scheduled openings.

Responsibilities:

• Execute the 4-week Franchisee Training Program on site in Washington, DC for Toastique franchisees

• Support and guide franchisees on site for new Toastique location grand openings nation wide by assisting in coaching their frontline team members, preparing the restaurant space, and leading by example with exceptional customer service to ensure a successful grand opening weekend

• Provide tools and support to Managers and Franchisees fortrainingteam members

• Exercise leadership: encourage, persuade, and convince others to maintain high standards. Use an appropriate leadership style for different situations.

• Establish credibility through competence, continuity, integrity, and kindness

• Become a Toastique brand ambassador incompanypolicies, procedures, standards, and goals. Maintain a current working knowledge of industry standards and regulations by working in the restaurants.

• Consistently display drive, energy and operate with a sense of urgency during eachtraining

• Supervisetraining; utilize an individual's strengths to maximize their potential.

• Measure and provide counsel on improving operational and individual performance

• Foster open communication with management, team members & Franchisees

• Observe, communicate and follow up on opportunities and achievements in restaurants withDirector ofTraining

• Support the activities of new restaurant openings which may include pre-openingtrainingand hands-ontrainingactivities

• Support managers and Franchisees in developing managers and the succession of team members

• Respond to requests, inquiries, emails, and others in a timely, accurate fashion

• Flexible working hours required, including weekends

• Able to travel out of state for Franchise support - Travel will be in/out of state anywhere from 3-14 days at a time depending on the reason for the location visit (ie: grand opening, additional support or evaluation, follow up)

• Conduct onsite reviews and audits (Prime visits) of Franchise stores measuring performance againstcorporateoperational initiatives and ensure franchisees understand and uphold brand standards (Food Safety, Quality, Service, Cleanliness), operational metrics, expectations, and brand standards (fast, accurate, friendly, etc.).

• Follow-up on all new store openings within your designed territory, ensuring the hand-off from development, to storetrainer, and to operations occurred with excellence and the store has been set up for success. Conduct New Storetrainingin special circumstances whenTraineris not available.

• Effectively plan and schedule travel calendar to gain efficiencies and utilize all systems and tools needed to execute highly effective visits.

Requirements:

• 2-5 years of leadership/training experience (at least 2 in a restaurant environment)

• Open availability including weekends and some holidays

• Open to travel 3-14 days at a time

• Reliable transportation

• Knowledge in Toast POS system preferred

• Spanish speaking preferred

• Barista knowledge preferred