Field Training Manager

TECHOPX; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

TECHOPX is seeking a boots-on-the-ground brand training authority to lead front-of-house training at new-store openings and to inspect operations between openings. This hands-on role emphasizes execution on the floor and travel to multiple locations.

You will coach guest experience, teach the craft of our chef-driven pizza program, and ensure consistent brand execution across sites. Strong fast casual or QSR experience and Toast POS fluency are required.

Qualifications

• Hands-on fast casual or QSR operations experience, ideally pizza.
• Strong working knowledge of Toast POS
• Experience training and coaching frontline restaurant teams
• Ability to learn a complex, craft-driven menu in depth and train others
• Willingness and ability to travel 60–70% of the time
• Experience working directly with franchisees or independently operated locations
• P&L literacy, understanding cost of goods, labor percentage, and controllable expenses
• Food safety knowledge, ServSafe Manager certification or equivalent

Responsibilities

• Front of house guest experience and speed of service coaching, the primary focus of this role
• Menu and ingredient training, teaching franchisee teams the craft, chef-driven pizza program in depth
• New store opening training, leading teams through go-live
• Toast POS configuration, workflows, and staff proficiency
• Brand standards inspections at existing restaurants
• Direct, on-the-floor coaching of franchisee crews and management
• Training franchisee teams on P&L fundamentals, cost of goods, and labor management as part of overall operational excellence
• Reinforcing food safety standards and practices during openings and inspections

Skills

Front-of-house operations

Training & coaching

High-energy & travel

Franchisee relations

Craft pizza knowledge

Tools

Toast POS

Job description

This is a fast-growing, founder-led, multi-unit pizza franchise built on craft, quality, and real operational discipline. The founder is an internationally recognized, award-winning master pizza maker, and the brand runs a chef-driven pizza program with a level of ingredient detail and menu complexity well beyond a typical fast casual concept. The brand is in an active, high-growth expansion phase. Company name shared with candidates who advance in the process.

About the Brand

This is a fast-growing, founder-led, multi-unit pizza franchise built on craft, quality, and real operational discipline. The founder is an internationally recognized, award-winning master pizza maker, and the brand runs a chef-driven pizza program with a level of ingredient detail and menu complexity well beyond a typical fast casual concept. The brand is in an active, high-growth expansion phase. Company name shared with candidates who advance in the process.

About the Role

This is a front of house training, hands-on role first and foremost. TechOpX is conducting this search for a boots-on-the-ground brand training authority, someone who leads training at new store openings and, between openings, travels to existing locations to inspect operations and reinforce brand standards. Training content and process matter, but execution on the floor matters more.

What You'll Own

• Front of house guest experience and speed of service coaching, the primary focus of this role
• Menu and ingredient training, teaching franchisee teams the craft, chef-driven pizza program in depth
• New store opening training, leading teams through go-live
• Toast POS configuration, workflows, and staff proficiency
• Brand standards inspections at existing restaurants
• Direct, on-the-floor coaching of franchisee crews and management
• Training franchisee teams on P'&L fundamentals, cost of goods, and labor management as part of overall operational excellence
• Reinforcing food safety standards and practices during openings and inspections

Priority Focus: New Store Openings

The brand is in an active, high-growth new store opening phase. Opening support is the near-term priority. You'll be on-site for openings, training crews on Toast, service flow, and brand execution from day one.

Mastering a Craft, Chef-Driven Menu

This brand's menu carries real complexity, specialty pizzas, quality ingredients, and standards rooted in the founder's championship craft. This isn't a menu you learn from a one-pager. You'll need to genuinely understand the ingredients, recipes, and craft behind the food so you can train franchisee teams to execute it consistently and speak to it with authority. Prior experience in a craft pizza or chef-driven restaurant environment is a significant advantage here.

Deep Toast Fluency Required

This role requires real, hands-on Toast experience, not just familiarity. You'll be training franchisee staff on the system directly, troubleshooting on the floor, and making sure every location runs it the same way.

Brand Partner Support

This brand operates on a franchise model. Brand Partners (franchisees) and their teams are who you'll train and support directly. You need to be someone who can walk into a franchisee's restaurant, earn credibility fast, and get their crew running the brand right.

Who You Are

• Operator-first: you've worked the floor in fast casual or QSR, ideally pizza
• A student of the craft: you care about ingredients, technique, and getting the menu right, not just moving tickets
• High-energy, driven, and eager to grow, but polished enough to represent the brand with franchisees and executives alike
• Hands-on: you're in the restaurant, not just presenting a deck
• A natural coach who can train frontline teams and have their respect by the end of the shift
• Comfortable with heavy travel (60–70%) and a fast-moving, high-growth environment
• Based near current California restaurants or local to Las Vegas is ideal

Required

• Hands-on fast casual or QSR operations experience, ideally pizza or a comparable high-volume concept
• Strong working knowledge of Toast POS
• Experience training and coaching frontline restaurant teams
• Ability to learn a complex, craft-driven menu in depth and train others on it
• Willingness and ability to travel 60–70% of the time
• Experience working directly with franchisees or independently operated locations
• P'&L literacy, understanding cost of goods, labor percentage, and controllable expenses
• Food safety knowledge, ServSafe Manager certification or equivalent

Strong Plus

• Experience in a craft pizza or chef-driven restaurant environment
• Prior experience with a larger corporate or multi-unit restaurant group
• Formal corporate training background
• Experience supporting new restaurant openings from the ground up
• Prior General Manager or multi-unit operational leadership experience
• Hands-on labor cost management and scheduling experience
• Inventory and cost-of-goods management experience

Equal Opportunity Employer

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.