Field Trainer - Franchise Training (Travel 90%)

FAT Brands Inc; Los Angeles (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

FAT Brands Inc. is seeking a Training Coordinator to support New Restaurant Openings and ongoing franchise training across RTP concepts. You will work with the Sr.

Field Training Manager and cross-functional teams to implement standards and programs for all RTP restaurants. Responsibilities include coordinating training, certifying trainers and franchisees, and maintaining training material. Requires a Bachelor’s Degree, ServSafe, and ability to travel weekly within CA.

Qualifications

• Bachelor’s Degree required.
• 1+ year of lead training experience.
• Resides in Southern California.
• Excellent written and oral communication skills.
• Demonstrated ability to make presentations to groups at all levels.
• ServSafe certification required.
• Ability to travel weekly (over 90%). May reside anywhere in CA.

Responsibilities

• Supports NSOs (New Restaurant Openings) throughout the year.
• Coordinate training and education programs for franchisees, managers and staff.
• Maintain current knowledge of training methods and incorporate them into programs.
• Coach trainees in all areas of RTP operations and standards.
• Facilitate Train the Trainer sessions as needed.
• Act as corporate training liaison and report needs to the team.
• Certify franchisees, training managers, and trainers used by corporate.
• Revitalize and support existing Franchise locations and brand standards.
• Build programs and schedules training classes.
• Ensure training materials and e-learning are current and effective.

Skills

Training leadership

Communication skills

Cross-functional collaboration

Presentation skills

Problem-solving

Education

Bachelor’s Degree

ServSafe Certified

Tools

Database software

Internet software

Inventory software

Order processing systems

Spreadsheet software

Job description

Description

FAT Brands Inc is a leading global franchising company that develops and grows fast casual, quick-service, and casual dining concepts around the world — a portfolio of 11 brands, including Round Table Pizza®, Fatburger, Marble Slab Creamery, Johnny Rockets, Fazoli’s, Great American Cookies, Buffalo’s Cafe & Express, Hurricane Grill & Wings, Native Grill & Wings, Pretzelmaker, and Ponderosa and Bonanza Steakhouses, spanning more than 1,700 units worldwide

As a Field Trainer at FAT Brands for Round Table Pizza, you are responsible for providing training and professional development to new franchisees, managers, and existing restaurant personnel. The Filed Trainer will also help support NSOs (New Store Openings). The Field Trainer is a self-starter and is highly confident in his/her presentation and training skills, with an engaging personality and an ability to form a quick rapport with the groups that he/she is instructing. The Filed Trainer must have flexibility for schedules created for training sessions and is able to travel frequently both domestically and internationally. The Field Trainer is both an elite coach and very coachable. This role is instrumental in helping set up our most valuable assets, our franchisees, for on-going development and success.

Essential Duties and Responsibilities:

· Supports NSOs (New Restaurant Openings) throughout the year.

· Works closely with and under The RTP Sr. Field Training Manager

· Works closely with other Field team members (including Field Training Support Specialist), FBCs (Franchise Business Consultants) and others

· Coordinates and implements training and education programs for new franchisees, managers, and existing restaurant personnel on company standards, processes, and policies for all RTP restaurants.

· Maintains current knowledge of new training methods and techniques and incorporates them into the RTP Brands Training Program.

· Reviews field information while remaining current on all company programs/products to support franchisees.

· Completes training records for each training session using approved forms and submits training records to Director of Training & Operations Services.

· Coach trainees in all areas of RTP operations.

· Facilitates Train the Trainer sessions as needed.

· Acts as corporate training liaison in the field, reporting training needs and issues to the corporate team as required.

· Responsible for certification of franchisees, franchisee training managers, and trainers used by corporate.

· Revitalizes and supports existing Franchise locations as needed, training and strengthening Brand Standards

· Helps build programs and schedules training classes.

· Ensures that training materials, including job aids, training programs, and e-learning are current, accurate, and effective.

Requirements

· Bachelor’s Degree

· 1+ years of experience in a lead training position

· Resides in Southern California

· Commitment to excellence and high standards

· Excellent written and oral communication skills

· Excellent presentation skills

· Ability to work cross-functionally on projects within all levels of the organization

· Strong organizational, problem-solving, and analytical skills

· Flexible and able to deal with frequent changes, delays, or unexpected events

· Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

· Ability to write routine reports and correspondence

· Ability to speak effectively before franchise owners, upper-level management, or employees of the restaurant

· Ability to apply concepts of basic math and algebra.

· Ability to solve practical problems and provide feedback to trainees

· Knowledge of database software, Internet software, Inventory software, order processing systems, and spreadsheet software

· Servsafe Certified

Must be able to travel weekly (over 90%). May reside anywhere in CA.