Corporate Security Dispatcher

Direct Supply, Inc.; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Generous benefit package available

Job summary

Direct Supply, Inc. in Milwaukee, WI is seeking a Security Operations Support Specialist to coordinate dispatch, monitoring, and compliance within Safety and Security. You will support field-based Officers, manage life safety processes, and help ensure readiness of the security program.

You’ll handle calls, alarms, and tickets, document incidents, and assist with audits and training coordination. Proficiency with Zendesk, Milestone VMS, and access control systems is a plus, and the role requires

Qualifications

• 2+ years in security dispatch or similar support function.
• Ability to perform in high-pressure or time-sensitive situations.
• Experience with dispatch platforms, access control systems, or incident tracking software.
• Strong communication and administrative skills.
• Ability to maintain confidentiality and sound judgment in sensitive situations.

Responsibilities

• Serve as primary security dispatch and operations desk resource during assigned hours.
• Receive, triage, and document security-related calls, alarms, and tickets.
• Dispatch Security Officers and coordinate responses using established procedures.
• Monitor systems such as video management, access control, and alarms.
• Maintain incident logs and support after-action reporting and documentation.
• Coordinate OSHA, ANSI, and life safety compliance activities, including inspections, drills, and tracking.
• Assist with audit preparation and emergency preparedness initiatives.
• Provide administrative support to the Manager, Safety and Security, including reporting, SOP updates, and training coordination.
• Support daily operations within platforms like Zendesk, Milestone VMS, OnSolve, and access control systems.

Skills

Composure under pressure

Delivers results

Communicates effectively

Optimizes work processes

Security platforms & systems

Tools

Milestone VMS

Zendesk

Access control systems

Video monitoring

Job description

Position Summary

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Security Operations Support Specialist position, you’ll serve as the central point of coordination for dispatch, monitoring, documentation, and compliance support within the Safety and Security function. You’ll ensure consistent incident handling, reliable communications, and disciplined execution of life safety and regulatory activities. By absorbing structured operational and administrative responsibilities, you’ll enable field-based Security Officers and leaders to remain focused on response and patrol, while directly supporting the maturity and readiness of the security program.

Skills Needed

• Demonstrates Composure – Manages stress and pressure gracefully, maintaining professional maturity at all times. Stays calm in the face of resistance or surprises, practicing self-control to ensure a professional response.
• Delivers Results – Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.
• Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
• Optimizes Work Processes – Streamlines workflows by harnessing data, AI, and technology. Identifies opportunities for efficiency and incorporates new processes and technology. Defines new success measures. Excellent situational awareness and ability to prioritize effectively in dynamic environments.
• Proficient with security platforms and systems, including video monitoring, access control, and dispatch tools.

What You’ll Do and Impact

Serve as a primary security dispatch and operations desk resource during assigned hours. Receive, triage, and document security-related calls, alarms, alerts, and tickets. Dispatch Security Officers and coordinate responses using established procedures. Monitor systems such as video management, access control, and alarms. Maintain incident logs and support after-action reporting and documentation. Coordinate OSHA, ANSI, and life safety compliance activities, including inspections, drills, and tracking. Assist with audit preparation and emergency preparedness initiatives. Provide administrative support to the Manager, Safety and Security, including reporting, SOP updates, and training coordination. Support daily operations within platforms like Zendesk, Milestone VMS, OnSolve, and access control systems.

Experience

• 2+ years of experience in security dispatch, operations, emergency coordination, or a similar support function.
• Demonstrated ability to perform in high-pressure or time-sensitive situations.
• Experience with dispatching platforms, access control systems, or incident tracking software.
• Strong communication and administrative skills.
• Ability to maintain confidentiality and sound judgment in sensitive situations.

Additional Items of Interest

• Experience supporting OSHA or life safety compliance programs is preferred.
• Familiarity with Milestone, Zendesk, or access control systems is a plus.
• Emergency management or safety-related certifications a bonus.

Benefits

• Generous benefit package available.

Job to be performed in the location listed.

© 2013 to 2026 Direct Supply, Inc. All rights reserved.

Why Join Us

Direct Supply delivers solution-driven platforms, products and services to help solve the toughest challenges facing Senior Living and Healthcare. For more than 35 years, we’ve grown consistently while expanding our offering of innovative solutions for virtually every critical area of senior health across the continuum of care. If you asked our 1,200+ Partners what separates Direct Supply from other applied technology companies, it’s that we are 100% employee owned and driven to work with a purpose. Every day, we strive to honor our mission of enhancing the lives of millions of seniors and healthcare professionals in a results-oriented agile environment that gives our Partners the necessary tools and flexibility to truly bring what’s next to Healthcare.