Medical Receptionist I - Urology

Baptist Medical Group, LLC; Pensacola (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Baptist Health Care in Pensacola, FL seeks a Medical Receptionist I to greet patients, collect demographics, schedule visits, and collect copays in a fast-paced ambulatory care setting.

The role requires strong communication, computer proficiency, and attention to detail to ensure accurate data entry and efficient patient flow. This is a full-time, on-site position in a community-focused health system.

Qualifications

• High School Diploma or Equivalent required.
• Strong communication, written and verbal.
• Ability to accurately enter patient demographics.

Responsibilities

• Greet visitors/patients and direct them professionally.
• Enter patient demographics into the practice management system and maintain records.
• Schedule and confirm appointments; remind patients of upcoming visits and reschedule no-shows.
• Collect copays and coinsurance; verify insurance information and benefits.
• Explain financial requirements to patients and collect payments.
• Process referrals and coordinate with providers, as needed.
• Obtain prior authorizations for procedures when applicable.
• Coordinate with staff, insurance companies, and patients to ensure smooth workflow.

Skills

Communication skills

Organizational skills

Prioritization

Computer literacy

Customer service

Education

High School Diploma or Equivalent

Tools

Practice management software

Job description

The schedule is Monday-Friday 8:00am-4:30pm

The Medical Receptionist I greets and registers incoming patients in the practice management system, and collects/enters demographic and insurance information with a high degree of accuracy. The position confirms and schedules appointments, collects copayments, and verifies insurance. The position explains financial requirements to patients or responsible parties and enters payments into the practice management system. The position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Receptionist I may also be responsible for processing and following up on referrals that are generated by the providers. The position may initiate requests for authorization of patient services, verifies benefits, enters/documents authorizations, and communicates status of authorizations to medical staff. The position may schedule referral appointments for tests, procedures, and follow-up.

Responsibilities

• Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
• Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. May be responsible for duties including, but not limited to, the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who “no-show” to reschedule appointment.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Operates a variety of office equipment effectively.
• Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable.
• Reconciles daily charges and payments with high degree of accuracy, as applicable.
• Responsible for smooth coordination and documentation of patient referral information, as applicable.
• Responsible for obtaining prior authorizations for procedures, as applicable.
• Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.

Qualifications

• High School Diploma or Equivalent Required

Required Skills, Knowledge and Abilities

• Must have good communication skills verbally and written.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work.
• Skill and confident with use of computers and related software applications.
• Be able to make recommendations and handle complaints and requests in a professional and calm manner.
• Ability to provide excellent customer service.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Category Clerical
• Posting Date 09/09/2026, 04:27 PM
• Locations 125 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• FTE 1.0 FT
• Work Hours 0800-1630