Corporate RMA Administrator (Electrical Distribution) - $32 to $35 an hour

Livework; Los Angeles (CA); On-site; USD 44,000 - 48,000; Full time

Job summary

Confidential Client, a leading electrical distribution company, is seeking a highly organized Corporate RMA Administrator to oversee and coordinate customer and vendor return transactions across multiple branch locations in the United States. The role focuses on processing returns accurately, securing vendor credits promptly, and maintaining inventory and financial records.

Collaboration with Sales, Branch Operations, Warehouse, Transportation, Purchasing, and Accounting is essential to drive

Qualifications

• Experience in distribution operations, returns administration, inventory control, or accounting support.
• Strong analytical skills, detail oriented, able to manage multiple transactions/priorities in fast-paced environment.
• Ability to coordinate with Sales, Branch Operations, Warehouse, Transportation, Purchasing, Accounting, and external vendors.

Responsibilities

• Monitor and manage customer and vendor return transactions across multiple branch locations.
• Track outstanding returns and follow up on delayed or unresolved transactions.
• Review and authorize return requests in line with company policies.
• Verify return eligibility, required documentation, and vendor authorization requirements.
• Identify and resolve transaction discrepancies, escalating issues when necessary.
• Maintain accurate records of return authorizations, shipments, receipts, and transaction status.
• Serve as a central point of contact for branch personnel regarding return procedures and outstanding issues.

Job description

Corporate RMA Administrator – Electrical Distribution

Position Type: Full-Time

Compensation: $32 - $35

Industry: Electrical Distribution

Company: Confidential Client

About the Role

A leading electrical distribution company is seeking a highly organized, detail-oriented Corporate RMA Administrator to oversee and coordinate customer and vendor return transactions across multiple branch locations throughout the United States.

This position plays a critical role in ensuring returns are processed accurately, vendor credits are received promptly, and inventory and financial records remain accurate.

The ideal candidate has experience in distribution operations, returns administration, inventory control, or accounting support, with strong analytical skills and the ability to manage multiple transactions and priorities in a fast-paced environment.

This individual will work closely with Sales, Branch Operations, Warehouse, Transportation, Purchasing, Accounting, and external vendors to resolve discrepancies, improve return processing efficiency, and maintain accountability throughout the returns process.

Key Responsibilities

Returns Administration & Coordination

• Monitor and manage customer and vendor return transactions across multiple branch locations.
• Track outstanding returns and proactively follow up on delayed or unresolved transactions.
• Review and authorize return requests in accordance with established company policies and procedures.
• Verify return eligibility, required documentation, and vendor authorization requirements.
• Identify and resolve transaction discrepancies, escalating issues when necessary.
• Maintain accurate records of return authorizations, shipments, receipts, and transaction status.
• Serve as a central point of contact for branch personnel regarding return procedures and outstanding issues.

Inventory Accuracy & Credit Processing

• Ensure returned materials are properly documented, received, and accounted for in company systems.
• Monitor outstanding vendor credits and follow up to ensure timely processing.
• Prepare and process credit memos, billing adjustments, and supporting documentation.
• Reconcile return transactions and investigate discrepancies between physical inventory, system records, and vendor documentation.
• Coordinate with Accounting to ensure vendor credits and customer adjustments are accurately recorded.
• Research unresolved returns, missing credits, incorrect quantities, and pricing discrepancies.
• Support inventory accuracy by ensuring proper transaction processing and documentation.
• Identify aged or outstanding return transactions requiring additional follow-up.

Reporting, Tracking & Process Improvement

• Maintain tracking reports for open returns, pending vendor credits, aging transactions, and unresolved discrepancies.
• Monitor return processing timelines and identify opportunities to improve efficiency.
• Analyze recurring return issues and recommend corrective actions.
• Assist in developing and standardizing return procedures across branch locations.
• Work with management to improve visibility into outstanding returns and vendor credit recovery.
• Identify opportunities to reduce administrative delays, transaction errors, and unnecessary financial exposure.

Cross-Functional Communication

• Coordinate with Sales, Branch Operations, Warehouse, Transportation, Purchasing, and vendors to ensure returns are processed accurately and efficiently.
• Maintain professional communication with vendors regarding return authorizations, shipment status, and outstanding credits.
• Collaborate with branch teams to ensure returned materials are processed and documented correctly.