Vendor Returns Coordinator

PNY Technologies; Parsippany-Troy Hills (NJ); Vor Ort; USD 65.000 - 73.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401(k) Plan

Paid Holidays

Zusammenfassung

PNY Technologies is seeking a dedicated RMA & Vendor Returns Coordinator to manage the complete RTV process for defective or excess products. You will liaise with suppliers and internal teams to issue RMAs, track shipments, and close vendor return transactions.

The role requires collaboration with Engineering, Purchasing, Finance, Operations, and Vendor Management to minimize inventory exposure and optimize recovery of returned assets.

Qualifikationen

• 2+ years of experience in RMA administration, reverse logistics, purchasing, inventory control, customer service, or supply chain operations.
• Experience with ERP systems such as Epicor, SAP, Oracle, NetSuite, or Microsoft Dynamics.
• Strong organizational and follow-up skills with the ability to manage multiple RMAs simultaneously.

Aufgaben

• Request RMAs from vendors for defective, non-conforming, warranty, or excess inventory.
• Create and maintain accurate RMA records within the ERP system.
• Coordinate with Traffic and Warehouse teams to ship products back to suppliers.
• Ensure all shipping documentation and serial numbers are complete and accurate.
• Track outbound shipments and confirm vendor receipt.
• Maintain a dashboard of open vendor RMAs and return activities.

Kenntnisse

RMA administration

reverse logistics

vendor management

Excel

Ausbildung

Associate or Bachelor's degree in Supply Chain/Business/Logistics

Tools

Epicor

SAP

Oracle

NetSuite

Microsoft Dynamics

Jobbeschreibung

Job Summary

The RMA & Vendor Returns Coordinator manages the complete Return-to-Vendor (RTV) process for defective, excess, or non-conforming products. This individual serves as the primary point of contact between the company and suppliers to ensure timely RMA issuance, shipment of returned materials, status tracking, problem resolution, and closure of vendor return transactions. The role requires close collaboration with Engineering, Purchasing, Finance, Operations, Traffic, and Vendor Management teams to minimize inventory exposure and maximize recovery of returned assets.

Job Summary

The RMA & Vendor Returns Coordinator manages the complete Return-to-Vendor (RTV) process for defective, excess, or non-conforming products. This individual serves as the primary point of contact between the company and suppliers to ensure timely RMA issuance, shipment of returned materials, status tracking, problem resolution, and closure of vendor return transactions. The role requires close collaboration with Engineering, Purchasing, Finance, Operations, Traffic, and Vendor Management teams to minimize inventory exposure and maximize recovery of returned assets.

• Request Return Material Authorizations (RMAs) from vendors and suppliers for defective, non-conforming, warranty, or excess inventory.
• Create and maintain accurate RMA records within the ERP system.
• Coordinate with Traffic and Warehouse teams to prepare and ship products back to suppliers.
• Ensure all shipping documentation, serial numbers, and supporting records are complete and accurate.
• Track outbound shipments and confirm vendor receipt.
• Maintain a comprehensive dashboard of all open vendor RMAs and return activities.
• Monitor product status at vendor locations and regularly follow up for repair, replacement, credit, or disposition updates.
• Escalate aging RMAs and unresolved issues to suppliers and internal stakeholders.
• Work closely with Engineering to resolve technical issues, failure analysis requirements, and product disposition decisions.
• Coordinate with Purchasing and Vendor Management teams regarding supplier performance and return processing.
• Collaborate with Finance to ensure proper accounting treatment, credits, debits, and inventory adjustments.
• Verify vendor shipment notifications and track return deliveries.
• Confirm receipt of repaired or replacement products and ensure inventory records are updated accurately.
• Reconcile discrepancies between shipped, received, repaired, and credited quantities.
• Maintain complete records of all vendor communications, shipment details, and return transactions.
• Generate reports and KPI metrics on RMA cycle time, vendor responsiveness, open returns, and recovery rates.
• Close RMAs in both the ERP system and supplier portals upon completion.

Qualifications

• Associate's or Bachelor's degree in Supply Chain, Business, Operations, Logistics, or related field preferred.
• 2+ years of experience in RMA administration, reverse logistics, purchasing, inventory control, customer service, or supply chain operations.
• Experience working with ERP systems such as Epicor, SAP, Oracle, NetSuite, or Microsoft Dynamics.
• Strong organizational and follow-up skills with the ability to manage multiple open RMAs simultaneously.
• Excellent communication and vendor management skills.
• Proficiency in Microsoft Excel and reporting tools.
• Knowledge of shipping, logistics, and inventory control processes.
• Experience in electronics manufacturing, computer hardware, or technology products preferred.

Compensation

The base salary range for this position is $65,000.00 to $72,500.00; the exact salary depends on several factors such as experience, skills, education, and budget.

Benefits Overview

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.