Corporate Quality Assurance & Claims Coordinator

Milliken and Company; LaGrange (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Milliken and Company in LaGrange, GA is seeking a Live Oak Plant Corporate Quality Assurance Coordinator to investigate, document, and resolve customer claims while delivering exceptional service and supporting continuous improvement initiatives.

The role works with sales, manufacturing, logistics, customer service, and other teams to identify root causes and ensure timely resolution. Mon–Fri, 8:00 am–5:00 pm, in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Strong written and verbal communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to manage multiple priorities while maintaining accuracy.
• Ability to work independently and as part of a team.
• Professional customer service and phone skills.
• Experience with carpet samples handling and quality assessment preferred.

Responsibilities

• Receive, document, and manage customer claims and inquiries from customers, sales representatives, and internal teams.
• Investigate claim concerns through SAP research and supporting documentation.
• Maintain accurate claim records, activities, attachments, and follow-up actions.
• Communicate professionally with customers, sales representatives, and internal departments regarding claim status and resolution.
• Coordinate claim-related activities including inspections, samples, returns, and credits.
• Determine root cause and appropriate claim path following procedures and quality standards.
• Collaborate with cross-functional teams to resolve concerns and prevent recurrence.
• Support customer satisfaction with timely responses and ownership of claims.
• Assist with special projects, reporting, and continuous improvement initiatives.

Skills

Communication skills

Organization

Problem-solving

Multitasking

Independent work

Customer service

Attention to detail

Education

High School Diploma

Tools

SAP

Job description

Milliken and Company in LaGrange, GA is seeking a Live Oak Plant Corporate Quality Assurance Coordinator to investigate, document, and resolve customer claims while delivering exceptional service and supporting continuous improvement initiatives.

The role works with sales, manufacturing, logistics, customer service, and other teams to identify root causes and ensure timely resolution. Mon–Fri, 8:00 am–5:00 pm, in a fast-paced environment.