Corporate Fleet Account Manager

Excel Facility Services; Avondale (NJ); On-site; USD 75,000 - 85,000; Full time

Job summary

Excel Facility Services is seeking a Corporate Fleet Account Manager in Nutley, NJ to oversee the fleet-washing program for corporate clients. You will be the primary liaison between the client, on-site crews, and Excel management, coordinating 6,000 washes per month and ensuring safety and quality standards.

This in-office role requires strong organizational skills and the ability to manage schedules, reports, and client communications.

Responsibilities

• Serve as the client's single point of contact for the fleet-washing program.
• Manage approximately 6,000 scheduled vehicle washes per month across assigned markets.
• Develop weekly and monthly washing schedules.
• Coordinate vehicle availability with client locations.
• Provide schedules and daily assignments to Crew Leads.
• Monitor production and track weekly and monthly targets.
• Review daily Crew Lead production reports and service records.
• Coordinate re-washes, field visits, and quality inspections.
• Ensure safety and wastewater-compliance procedures.
• Prepare weekly/monthly client KPI reporting and conduct performance reviews.

Job description

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Corporate Fleet Account Manager

Management Nutley, NJ, US

3 days ago Requisition ID: 1781

Salary Range: $75,000.00 To $85,000.00 Annually

Position Summary:

The Corporate Fleet Account Manager has overall responsibility for the successful execution of Excel Facility Services Group's fleet-washing program. The Account Manager serves as the primary liaison between the corporate client, individual client locations, Excel management and field fleet-washing crews.

Key Responsibilities:

• Serve as the client's single point of contact for the fleet-washing program.
• Manage approximately 6,000 scheduled vehicle washes per month across assigned markets.
• Develop weekly and monthly washing schedules.
• Coordinate vehicle availability with individual client locations.
• Provide schedules and daily assignments to Crew Leads.
• Monitor production throughout the week rather than waiting until month-end.
• Track companywide target of approximately 1,386 washes/week.
• Track individual crew target of approximately 462 washes/week.
• Identify crews or locations falling behind schedule and implement recovery plans.
• Coordinate make-up service for vehicles that were unavailable.
• Review daily Crew Lead production reports.
• Verify vehicle/unit documentation and service records.
• Manage client complaints and quality concerns.
• Coordinate re-washes when appropriate.
• Perform periodic field visits and quality inspections.
• Monitor safety and wastewater-compliance procedures.
• Review chemical, equipment and supply requirements.
• Coordinate equipment repairs and backup equipment.
• Coordinate relief staffing for callouts and emergencies.
• Monitor overtime and labor utilization.
• Review Crew Lead performance incentives.
• Prepare weekly/monthly client KPI reporting.
• Conduct client operational meetings and performance reviews.
• Coordinate with Excel accounting to verify monthly billable vehicle counts.
• Identify opportunities for operational efficiencies and additional fleet/facility services.

• In office position
• Scheduled vehicles
• Available vehicles
• Completed vehicles
• Client-unavailable vehicles
• Missed vehicles

Flexible Schedule with start time as early as 4am