Corporate Fleet Account Manager

Excel Facility Services Group; Nutley (NJ); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Excel Facility Services Group is seeking a Corporate Fleet Account Manager in Nutley, NJ to oversee the fleet-washing program. You will serve as the primary liaison between corporate clients, locations, Excel management and field crews, and manage thousands of scheduled washes monthly.

The role is an in-office position with a focus on scheduling, client coordination, and performance tracking to meet weekly targets and ensure quality service.

Qualifications

• Experience coordinating fleet-washing programs or similar operations.
• Strong organizational and time-management skills.
• Ability to liaise with clients and internal teams.

Responsibilities

• Serve as the client's single point of contact for the fleet-washing program.
• Manage approximately 6,000 scheduled vehicle washes per month across assigned markets.
• Develop weekly and monthly washing schedules.
• Coordinate vehicle availability with client locations.
• Provide schedules and daily assignments to Crew Leads.
• Monitor production and track weekly and weekly targets.
• Review daily production reports and verify documentation.

Skills

Fleet management

Client liaison

Scheduling

Tools

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Corporate Fleet Account Manager

Management Nutley, NJ, US

Salary Range: $75,000.00 To $85,000.00 Annually

Position Summary:

The Corporate Fleet Account Manager has overall responsibility for the successful execution of Excel Facility Services Group's fleet-washing program. The Account Manager serves as the primary liaison between the corporate client, individual client locations, Excel management and field fleet-washing crews.

Key Responsibilities:

• Serve as the client's single point of contact for the fleet-washing program.
• Manage approximately 6,000 scheduled vehicle washes per month across assigned markets.
• Develop weekly and monthly washing schedules.
• Coordinate vehicle availability with individual client locations.
• Provide schedules and daily assignments to Crew Leads.
• Monitor production throughout the week rather than waiting until month-end.
• Track companywide target of approximately 1,386 washes/week.
• Track individual crew target of approximately 462 washes/week.
• Identify crews or locations falling behind schedule and implement recovery plans.
• Coordinate make-up service for vehicles that were unavailable.

• In office position
• Scheduled vehicles
• Available vehicles
• Completed vehicles
• Client-unavailable vehicles
• Missed vehicles

• Review daily Crew Lead production reports.
• Verify vehicle/unit documentation and service records.
• Manage client complaints and quality concerns.
• Coordinate re-washes when appropriate.
• Perform periodic field visits and quality inspections.
• Monitor safety and wastewater-compliance procedures.
• Review chemical, equipment and supply requirements.
• Coordinate equipment repairs and backup equipment.
• Coordinate relief staffing for callouts and emergencies.
• Monitor overtime and labor utilization.
• Prepare weekly/monthly client KPI reporting.
• Conduct client operational meetings and performance reviews.
• Coordinate with Excel accounting to verify monthly billable vehicle counts.
• Identify opportunities for operational efficiencies and additional fleet/facility services.

Position Summary:

The Corporate Fleet Account Manager has overall responsibility for the successful execution of Excel Facility Services Group's fleet-washing program. The Account Manager serves as the primary liaison between the corporate client, individual client locations, Excel management and field fleet-washing crews.

Key Responsibilities:

• Serve as the client's single point of contact for the fleet-washing program.
• Manage approximately 6,000 scheduled vehicle washes per month across assigned markets.
• Develop weekly and monthly washing schedules.
• Coordinate vehicle availability with individual client locations.
• Provide schedules and daily assignments to Crew Leads.
• Monitor production throughout the week rather than waiting until month-end.
• Track companywide target of approximately 1,386 washes/week.
• Track individual crew target of approximately 462 washes/week.
• Identify crews or locations falling behind schedule and implement recovery plans.
• Coordinate make-up service for vehicles that were unavailable.

• In office position

Maintain reporting distinguishing:

• Scheduled vehicles
• Available vehicles
• Completed vehicles
• Client-unavailable vehicles
• Missed vehicles
• Rescheduled vehicles

• Review daily Crew Lead production reports.
• Verify vehicle/unit documentation and service records.
• Manage client complaints and quality concerns.
• Coordinate re-washes when appropriate.
• Perform periodic field visits and quality inspections.
• Monitor safety and wastewater-compliance procedures.
• Review chemical, equipment and supply requirements.
• Coordinate equipment repairs and backup equipment.
• Coordinate relief staffing for callouts and emergencies.
• Monitor overtime and labor utilization.
• Review Crew Lead performance incentives.
• Prepare weekly/monthly client KPI reporting.
• Conduct client operational meetings and performance reviews.
• Coordinate with Excel accounting to verify monthly billable vehicle counts.
• Identify opportunities for operational efficiencies and additional fleet/facility services.

Flexible Schedule with start time as early as 4am