Corporate Distribution Analyst (Fully Remote)

HHM Hotels; United States; Remote; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

401k company match

Life insurance

Travel discounts

Commuter benefits

Technology reimbursements

Zusammenfassung

HHM Hotels is seeking a systems-focused hospitality professional to ensure data consistency across our channel platforms and lead ticketing support operations. Remote schedule available for this role.

You will audit systems like Duetto, iHotelier, Synxis, Opera, and Infor HMS, collaborate with teams, and help maintain seamless guest services. A bachelor's degree is required, with familiarity in Zendesk/Jira and related tools.

Qualifikationen

• Bachelor's degree in Hospitality Management or related field.
• Familiarity with ticketing support systems (Zendesk, Jira) and support queue management.
• Proficiency in Duetto, iHotelier, and Infor HMS is highly desirable.

Aufgaben

• Ensure consistency and accuracy across all systems, specifically in channel and segmentation data.
• Manage a ticketing support system to log, track, and prioritize incoming support requests.
• Conduct regular audits of systems like Duetto, iHotelier, Synxis, Opera, and Infor HMS.

Kenntnisse

Ticketing systems familiarity

Ausbildung

Bachelor's degree in Hospitality Management or related field

Tools

Duetto

iHotelier

Infor HMS

Jobbeschreibung

• Ensure consistency and accuracy across all systems, specifically in channel and segmentation data.
• Manage a ticketing support system to log, track, and prioritize incoming support requests.
• Conduct regular audits of systems like Duetto, iHotelier, Synxis, Opera, and Infor HMS.

Requirements:

• Bachelor's degree in Hospitality Management or related field.
• Familiarity with ticketing support systems (Zendesk, Jira) and support queue management.
• Proficiency in Duetto, iHotelier, and Infor HMS is highly desirable.
• Medical, dental, and vision health insurance.
• Paid time off, 401k company match, and free basic life insurance.
• Travel discounts, commuter benefits, technology reimbursements, and more.
• Remote schedule available.
• Must sit for extended periods, lift up to 10 pounds, and use hands for keyboard operation.
• Equal opportunity employer.

HHM Hotels

HHM Hotels is a hotel management company operating a portfolio of independent hotels. They focus on providing hospitality services and are committed to excellence, with a culture that values people and innovation.