Corporate Concierge

The Experience Group; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Paid Time Off (PTO)

Paid company holidays

Monday–Friday schedule

Job summary

The Experience Group in New York is seeking a Corporate Concierge to deliver an elevated hospitality experience for tenants and their guests. You will build meaningful relationships, anticipate needs, and provide personalized recommendations across NYC, ensuring a memorable workplace experience.

This role emphasizes white-glove service, proactive problem solving, and professional representation of both the property and TXG. Occasional events and activations support are also part of the role.

Qualifications

• Passion for luxury hospitality and personalized service.
• Excellent interpersonal skills to build relationships with tenants, guests and partners.
• Extensive knowledge of New York City's restaurants, entertainment, arts, culture, shopping, transportation, hotels, and local attractions.
• Proactive mindset to anticipate needs before they are expressed.
• Strong communication, organization, and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver a warm, polished welcome to tenants, guests, and visitors, creating an exceptional first impression with every interaction.
• Build lasting relationships with tenants by learning their preferences and delivering personalized service.
• Provide tailored recommendations for NYC restaurants, entertainment, shopping, and local events.
• Assist tenants with reservations, transportation, ticket requests, and other concierge services.
• Share curated recommendations and insider experiences to enhance the tenant experience.
• Maintain concierge desk and lobby area in a welcoming, organized state.
• Support tenant appreciation events and activations in partnership with Property Management and TXG.
• Coordinate with approved vendors and partners to fulfill requests and events.
• Collaborate with Property Management regarding tenant requests and building communications.
• Maintain records of concierge interactions and activity.

Skills

Luxury hospitality

Tenant relations

NYC knowledge

Microsoft Office

Communication skills

Time management

Tools

Outlook

Word

Excel

Job description

Salary: $90,000–$100,000 annually, commensurate with experience

Luxury Workplace Hospitality

About The Experience Group

At The Experience Group (TXG), we specialize in transforming commercial real estate into hospitality-driven destinations. We partner with leading office buildings, mixed-use developments, luxury retail properties, conference centers, and event venues to create exceptional workplace experiences that elevate tenant satisfaction and property value.

Our teams deliver concierge services, hospitality programming, tenant engagement, and operational excellence through personalized service and memorable experiences. We believe hospitality has the power to transform the modern workplace, and we're looking for individuals who share that passion.

Position Summary

The Corporate Concierge serves as the face of the property, delivering an elevated hospitality experience for tenants and their guests. This role focuses on building meaningful relationships, anticipating tenant needs, providing personalized recommendations, and creating memorable workplace experiences through exceptional service.

The ideal candidate has a genuine passion for luxury hospitality, thrives on creating exceptional guest experiences, and possesses extensive knowledge of New York City. You enjoy building relationships, solving problems, and making every interaction feel personal and effortless.

While this position will provide occasional support with tenant appreciation events and building activations, the primary focus is delivering best-in-class concierge services and elevating the everyday tenant experience.

This is not a traditional front desk or receptionist position. We are seeking a hospitality professional who is passionate about delivering personalized, white-glove service, anticipating tenant needs, and creating memorable workplace experiences. Success in this role comes from building meaningful relationships, serving as a trusted local resource, and consistently exceeding expectations through thoughtful, proactive hospitality.

Key Responsibilities

• Deliver a warm, polished, and personalized welcome to tenants, guests, and visitors, creating an exceptional first impression with every interaction.
• Build lasting relationships with tenants by learning their preferences, anticipating their needs, and delivering personalized service.
• Serve as the property's hospitality expert by providing tailored recommendations for restaurants, entertainment, shopping, cultural attractions, hotels, transportation, wellness experiences, and local events throughout New York City.
• Assist tenants with restaurant reservations, transportation arrangements, ticket requests, local recommendations, and other concierge services whenever possible.
• Proactively share curated recommendations, seasonal happenings, exclusive dining opportunities, neighborhood events, and insider experiences that enhance the tenant experience.
• Develop and maintain strong relationships with local restaurants, luxury hotels, entertainment venues, fitness providers, cultural organizations, transportation partners, and other hospitality businesses to identify preferred partnerships and exclusive opportunities for tenants.
• Stay informed on new restaurants, seasonal events, neighborhood happenings, and emerging experiences throughout New York City.
• Respond promptly, professionally, and thoughtfully to tenant requests while consistently exceeding service expectations.
• Maintain a welcoming, organized, and polished concierge desk and lobby environment.
• Assist with visitor management, guest arrivals, and wayfinding throughout the property.
• Support the planning and execution of occasional tenant appreciation events and hospitality activations in partnership with Property Management and The Experience Group.
• Coordinate with approved vendors and partners to fulfill concierge requests and support occasional building events.
• Collaborate closely with Property Management regarding tenant requests, building communications, and operational updates.
• Maintain accurate records of concierge interactions, service requests, and activity as required.
• Continuously identify opportunities to elevate the tenant experience through personalized hospitality, thoughtful service enhancements, and creative ideas.
• Represent both the property and The Experience Group with professionalism, discretion, integrity, and exceptional customer service.

What We’re Looking For

We're looking for someone who is passionate about hospitality and takes pride in creating exceptional experiences. You genuinely enjoy helping people, building relationships, and finding thoughtful ways to exceed expectations.

The ideal candidate will have:

• A passion for luxury hospitality and delivering memorable, personalized service.
• Exceptional interpersonal skills with the ability to build genuine, lasting relationships with tenants, guests, and partners.
• Extensive knowledge of New York City's restaurants, entertainment, arts, culture, shopping, transportation, hotels, and local attractions.
• A proactive mindset with the ability to anticipate needs before they are expressed.
• Outstanding customer service instincts and a commitment to creating positive, lasting impressions.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities with exceptional attention to detail.
• The ability to multitask and remain calm, professional, and solution-oriented in a fast-paced environment.
• A polished, professional presence with sound judgment, discretion, and emotional intelligence.
• Strong problem-solving skills with the confidence to make thoughtful decisions independently.
• Proficiency in Microsoft Office and standard workplace technology.
• Reliability, accountability, and a commitment to representing both the property and The Experience Group with professionalism and integrity.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel with the ability to confidently use standard workplace technology and quickly learn property management and tenant engagement platforms.

Preferred Experience

• Three or more years of experience in concierge services, luxury hospitality, guest relations, or customer experience.
• Experience in a luxury hotel (such as Four Seasons, Ritz-Carlton, St. Regis, Aman, Mandarin Oriental, Peninsula, or similar), private club, luxury residential property, or Class A commercial office building is strongly preferred.
• Demonstrated ability to anticipate guest needs and consistently exceed expectations.
• Strong knowledge of New York City's hospitality landscape and an established network of local hospitality contacts is highly desirable.
• Degree in Hospitality Management, Hotel Management, Tourism, or a related field preferred but not required.
• Competitive salary of $90,000–$100,000, based on experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Paid Time Off (PTO).
• Paid company holidays.
• Monday–Friday work schedule, offering a healthier work-life balance than traditional hospitality roles.
• Opportunity to work within one of New York City's premier commercial properties while helping redefine workplace hospitality.

Why Join The Experience Group?

At The Experience Group, we believe hospitality extends far beyond hotels. We create workplace destinations where exceptional service, meaningful relationships, and memorable experiences make a lasting impact on the people who work there every day.

This is an opportunity to bring luxury hospitality into a modern workplace environment—building genuine relationships with tenants, becoming a trusted resource, and helping shape an elevated workplace experience. If you thrive on delivering white-glove service, love connecting people with the very best New York City has to offer, and are excited by the opportunity to leave behind evenings, weekends, and holiday shifts while continuing to deliver exceptional hospitality, we'd love to hear from you.

Equal Opportunity Employer

The Experience Group is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.