Automotive Internet Representative

DARCARS Automotive Group; Tenafly (NJ); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Community service initiatives

Internal career advancement

Job summary

DARCARS Automotive Group is seeking an Internet Representative to manage digital prospects and guide them through the sales process. You will nurture inbound inquiries, share dealership information, and connect customers with a live sales manager for next steps.

The role emphasizes timely follow-up, excellent customer experience, and consistent CRM updates. You should be comfortable working weekends and holidays, with opportunities for internal growth and employee discounts.

Qualifications

• Proficient with CRM and MS Office
• Quick learner with product knowledge
• Strong listening and written communication skills
• Able to work weekends and holidays
• Commitment to process improvement and teamwork

Responsibilities

• Manage inquiries via CRM and respond by phone, text, chat, or email
• Provide product information and guide customers through needs analysis
• Convert inquiries to dealership visits and set test-drive/purchase appointments
• Adhere to sales scripts and CRM documentation in real time
• Build relationships with store personnel and follow up on leads

Skills

CRM basics

MS Office

Communication skills

Quick learner

Education

High school diploma

Tools

CRM software

OfficeSuite

Job description

DARCARS Automotive Group is now hiring for anInternet Representativeto join our team!
Potential Earning Based on experience from 42K to 75K

As anInternetRepresentative,your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Must be at least eighteen years of age

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.