Core Banking & IT Systems Analyst

Citadel Federal Credit Union; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Citadel Federal Credit Union is seeking an IT Analyst to support business information systems across multiple departments. You will manage the support queue, resolve issues, and coordinate maintenance updates for core banking systems, CRM, and document management.

The role involves testing changes, collaborating with development and business units, and participating in disaster recovery planning and month-end processing. Office-based with on-call duties and strong analytical skills preferred.

Qualifications

• Five years of work-related experience in Information Technology and/or Business Analysis.
• Minimum of three years banking, business and related technical experience preferred.
• Experience with Symitar, Jack Henry product suite, Terafina, or job automation software.
• Technical experience with Symitar core data processing system, CR< SQL, Document Management, XML, and job schedulers.
• Microsoft Windows and Office Suite, SQL proficiency.

Responsibilities

• Monitor the IT Operations Support Queue and assume Level 2 support for escalated Service Desk Tickets.
• Provide support for core banking platforms, including CRM, document management, Workflow, job automation, and account opening.
• Ensure stakeholders are kept up to date on support related issues.
• Serve as the subject matter expert during testing phases of fixes or upgrades.
• Participate in Agile ceremonies with internal development and manage User Stories.

Skills

IT experience

Banking experience

SQL proficiency

XML

Document management

Windows/Office

Education

Associate degree

Bachelor’s degree preferred

Experience substituted for degree

Tools

Symitar

Jack Henry

Terafina

Job automation software

Job description

Citadel Federal Credit Union is seeking an IT Analyst to support business information systems across multiple departments. You will manage the support queue, resolve issues, and coordinate maintenance updates for core banking systems, CRM, and document management.

The role involves testing changes, collaborating with development and business units, and participating in disaster recovery planning and month-end processing. Office-based with on-call duties and strong analytical skills preferred.