Core Banking Application Analyst

Itaú USA; Miami (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Itaú USA is seeking a Core Banking Application Analyst to support our mission-critical core banking platform and related applications in a fast-paced, collaborative Miami environment.

You will serve as a techno-functional liaison between business users and IT teams, focusing on production stability, incident resolution, vendor coordination, and delivering upgrades and integrations, including Temenos T24/Transact.

Qualifications

• Bachelor’s degree or equivalent in IT, CS, finance, or related field.
• Experience supporting core banking applications in banking/financial services.
• Temenos T24/Transact experience preferred.
• Strong understanding of banking operations, payments, securities, accounting, and batch processing.
• Experience with incident, problem, change, and release management processes.
• Ability to analyze complex issues and communicate recommendations clearly.
• Experience coordinating with vendors and tracking escalations.
• Strong documentation, process mapping, and testing coordination skills.
• Ability to work under pressure and support business continuity in a mission-critical environment.

Responsibilities

• Provide operational support for core banking applications and ensure continuity of day-to-day activities.
• Act as a functional analyst and liaison between business users, IT Applications, infrastructure, automation, project teams, and external vendors.
• Analyze incidents and service requests to determine root cause and resolution path.
• Coordinate with core banking vendors to manage support tickets within timelines.
• Support core banking modules and processes including accounts, deposits, lending, payments, and interfaces.
• Participate in upgrades, releases, migrations, and integration projects.
• Gather business requirements and translate them into clear specifications.
• Support testing activities including unit testing, SIT, UAT, and regression testing.
• Review vendor solutions for alignment with business needs and IT standards.
• Contribute to change management, release planning, and production readiness.
• Monitor batch processes, interfaces, data flows, and job scheduling.
• Maintain documentation and knowledge transfer materials.
• Support audit, regulatory, disaster recovery, and risk management activities.
• Mentor junior analysts and promote knowledge sharing.

Skills

Core banking knowledge

Analytical thinking

Stakeholder communication

Vendor coordination

Incident & change management

Education

Bachelor's degree in IT/CS/Finance or equivalent

Tools

Jira

ITSM tools

Vendor portals

Job description

The Core Banking Application Analyst will support the bank’s mission‑critical core banking platform and related applications, with primary focus on day‑to‑day operational stability, issue resolution, vendor coordination, business support, and project delivery. The role requires a strong techno‑functional understanding of core banking processes, particularly Temenos T24/Transact or similar platforms, along with the ability to work closely with business users, IT teams, infrastructure teams, automation teams, project managers, and external vendors.

Who We Are

Itaú is the largest private financial institution in Latin America. Through our operations in the United States, Bahamas, and Switzerland, we connect clients to opportunities across global markets while combining the strength of a leading financial institution with a forward‑looking mindset.

Key Responsibilities

• Provide operational support for core banking applications, ensuring continuity of day‑to‑day business activities and timely resolution of production issues.
• Act as a functional analyst and liaison between business users, IT Applications, infrastructure, automation, project teams, and external vendors.
• Analyze incidents, service requests, and business issues to determine root cause, business impact, customer impact, and appropriate resolution path.
• Coordinate with vendors such as core banking providers and related service partners to open, track, escalated, and resolve support tickets within agreed timelines.
• Support core banking modules and processes including accounts, deposits, lending, payments, standing orders, sweeps, cash pooling, accounting, reporting, and related interfaces.
• Participate in application upgrades, enhancements, releases, migrations, and integration projects involving core banking and downstream systems.
• Gather and document business requirements, assess functional and technical impacts, and translate requirements into clear specifications or actionable work items.
• Support testing activities including unit testing, SIT, UAT coordination, regression testing, production validation, and post‑implementation support.
• Review vendor‑provided solutions, validate design proposals, and ensure solutions align with business needs, operational controls, risk requirements, and IT standards.
• Contribute to change management, release planning, deployment coordination, CAB preparation, and production readiness activities.
• Monitor batch processes, interfaces, data flows, file transfers, and scheduled jobs related to core banking and connected platforms.
• Maintain application documentation, operational procedures, support guides, and knowledge transfer materials for the IT Applications team.
• Support audit, regulatory, disaster recovery, business continuity, and risk management activities related to core banking applications.
• Provide guidance to junior analysts or support team members and promote knowledge sharing across the team.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or a related field, or equivalent professional experience.
• Strong experience supporting core banking applications in a banking or financial services environment.
• Hands‑on experience with Temenos T24/Transact or comparable core banking platforms is strongly preferred.
• Solid understanding of banking operations, payments, securities, client transactions, accounting, reporting, and end‑of‑day or batch processing concepts.
• Experience working with incident management, problem management, service requests, change management, and release management processes.
• Ability to analyze complex business and technical issues, assess risks, define practical solutions, and communicate recommendations clearly.
• Experience coordinating with vendors, raising support cases, tracking issues, and managing escalations.
• Strong documentation, process mapping, testing coordination, and stakeholder communication skills.
• Ability to work under pressure, prioritize critical production issues, and support business continuity in a mission‑critical environment.

Preferred Skills and Experience

• Knowledge of integrations involving MuleSoft, MQ, data warehouse, reporting platforms, file transfers, or similar middleware and data flow technologies.
• Experience with Jira, ITSM tools, vendor portals, and structured ticket management practices.
• Exposure to regulatory, audit, disaster recovery, and business continuity requirements in a banking environment.
• Experience supporting technical or functional upgrades of core banking platforms.
• Familiarity with SQL, data analysis, reconciliation, interface monitoring, or batch job scheduling tools is a plus.
• Ability to work across global teams and coordinate activities with stakeholders in different regions and time zones.

Core Competencies

• Operational mindset with strong ownership and accountability.
• Strong analytical, problem‑solving, and root‑cause analysis skills.
• Clear and professional communication with business and technical stakeholders.
• Ability to balance production support priorities with project delivery commitments.
• Attention to detail, risk awareness, and commitment to quality controls.
• Collaborative approach with the ability to build effective relationships with business users, IT teams, and vendors.

Expected Work Allocation

• Operational Support / Run the Bank: Approximately 60% of the role, focused on production support, issue resolution, ticket management, monitoring, vendor coordination, and business continuity.
• Projects / Change the Bank: Approximately 40% of the role, focused on upgrades, enhancements, integrations, testing, documentation, and collaboration with business and IT project teams.

Compliance with Anti‑Money Laundering and Bank Secrecy Act related principles, laws, rules and regulations, as well as Itau's related policies and procedures.