Copy of Field Technician

Waterworks Restoration Baltimore; Cockeysville (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

Paul Davis Restoration of Northern Delaware is seeking a Field Technician to mitigate water, fire and mold damage in residential, commercial and institutional settings. You will document site conditions, progress and results directly to the customer, insurer and mitigation manager, and be on-call during scheduled intervals and catastrophe events.

The role focuses on initial response using industry-standard processes (IICRC).

Qualifications

• Strong technical aptitude with comfort using smartphones and job systems.
• Excellent attention to detail and process accuracy.
• Ability to work independently and manage multiple tasks.
• Clear written and verbal communication with customers and teammates.
• Valid driver’s license and safe vehicle operation.

Responsibilities

• Mitigate water, fire and mold damage in properties.
• Document site conditions, progress and results for customers, insurers and the mitigation manager.
• Maintain and report field notes on RMS, MICA and XactAnalysis.
• Complete all phases of the mitigation project and address customer concerns.
• Maintain company equipment and vehicles (clean/report repairs).

Skills

Technical aptitude

Attention to detail

Independent worker

Communication

Driver's license

Tools

RMS

MICA

XactAnalysis

Job description

Description

The Field Technician is responsible for mitigating water, fire and mold damage in residential, commercial and institutional structures and documenting site conditions, progress and results directly to the customer, insurance representative and the mitigation manager at Paul Davis Restoration of Northern Delaware (NTDE). The technician will serve in an on call capacity during scheduled intervals and is expected to be on call during “cat” (catastrophe) circumstances when widespread damage is created by extreme weather conditions.

The primary role is mitigation and cleaning of damaged properties on initial response using industry standard processes (IICRC). Maintaining excellent communication with the property owner/management and the mitigation manager. Maintaining and recording field notes/conditions on various technology platforms including RMS, MICA and Xactananlysis.

The Field Technician will successfully finalize all phases of the mitigation project and ensure that all customer concerns have been addressed. The lead technician will also be responsible for maintaining the company equipment (clean and report repairs) and the company vehicle.

Requirements

• Strong technical aptitude and comfort with technology (iPhone, iPad, job management systems)
• Exceptional attention to detail and process accuracy
• Ability to work independently and manage multiple tasks methodically
• Excellent written and verbal communication — clear, direct, and factual
• Valid driver’s license and ability to operate company vehicles safely
• MUST have 1+ years of restoration or mitigation industry experience