Field Technician

Waterworks Restoration Baltimore; Town of Middletown (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Paul Davis Restoration of Northern Delaware is seeking a Field Technician to mitigate water, fire and mold damage in residential, commercial and institutional structures. You will document site conditions, progress and results for customers, insurance representatives and the mitigation manager.

You will be on call during scheduled intervals and catastrophe events, perform on-site cleanup to IICRC standards, and maintain communication with owners/management while keeping equipment and the company

Qualifications

• 1+ year of restoration or mitigation industry experience.
• Strong technical aptitude with smartphones and job management apps.
• Excellent written and verbal communication.
• Valid driver’s license and safe operation of company vehicles.
• Ability to work independently and manage multiple tasks.
• Exceptional attention to detail and process accuracy.

Responsibilities

• Mitigate water, fire and mold damage in residential, commercial and institutional structures.
• Document site conditions, progress and results for customers, insurance representatives and the mitigation manager.
• Serve in an on-call capacity during scheduled intervals and catastrophe events.
• Finalize all phases of mitigation projects and address customer concerns.
• Maintain company equipment and the company vehicle.

Skills

Technical aptitude

Attention to detail

Independent work

Communication skills

Driver's license

Industry experience

Tools

RMS

MICA

XactAnalysis

Job description

Description

The Field Technician is responsible for mitigating water, fire and mold damage in residential, commercial and institutional structures and documenting site conditions, progress and results directly to the customer, insurance representative and the mitigation manager at Paul Davis Restoration of Northern Delaware (NTDE). The technician will serve in an on‑call capacity during scheduled intervals and is expected to be on call during “cat” (catastrophe) circumstances when widespread damage is created by extreme weather conditions.

The primary role is mitigation and cleaning of damaged properties on initial response using industry standard processes (IICRC). Maintaining excellent communication with the property owner/management and the mitigation manager. Maintaining and recording field notes/conditions on various technology platforms including RMS, MICA and Xactananlysis.

The Field Technician will successfully finalize all phases of the mitigation project and ensure that all customer concerns have been addressed. The lead technician will also be responsible for maintaining the company equipment (clean and report repairs) and the company vehicle.

Requirements

• Strong technical aptitude and comfort with technology (iPhone, iPad, job management systems)
• Exceptional attention to detail and process accuracy
• Ability to work independently and manage multiple tasks methodically
• Excellent written and verbal communication — clear, direct, and factual
• Valid driver’s license and ability to operate company vehicles safely
• MUST have 1+ years of restoration or mitigation industry experience