Copy of Customer Experience Specialist

DLRdmv®; Roswell (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

Comprehensive benefits

Job summary

DLRdmv in Roswell, GA seeks a Customer Experience Specialist to execute title and registration applications for dealer clients, ensuring accuracy and state compliance. Must possess extensive knowledge of vehicle titling rules across all states and report to the DLR50 Customer Experience Manager.

The role emphasizes accuracy, clear communication, and independence, with a competitive benefits package and opportunities to grow with a growing company serving automotive dealerships nationwide.

Qualifications

• High School Diploma or equivalent required.
• Experience with an out-of-state titling service highly preferred.
• Quality writing and communication skills.
• Attention to detail.
• Ability to work independently.
• Ability to maintain a high level of confidentiality.
• Knowledge of Microsoft Systems.
• Team Player.

Responsibilities

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Skills

Communication skills

Attention to detail

Quality writing

Independent work

Confidentiality

Team player

Microsoft Systems

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

About DLRdmv

DLRdmv creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

Job Overview

TheCustomer ExperienceSpecialistplays an integral role in the success ofDLRdmvand our DLR50 software product. This personwillexecuteout of statetitle and registration applications that have beensubmittedbyourautomobile dealershipclientstoensure everything isaccurateand meetsthe applicablestate requirements. A successful candidate in thisrole will havevastknowledge of vehicle titling regulations in all 50 states. This position will report to theDLR50Customer ExperienceManager.

Responsibilitiesand Duties

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Qualifications

• A minimum of a High School Diploma or equivalent isrequired.
• Experience working for an out of state titling service highly preferred.
• Quality writing and communication skills.
• Attention to detail.
• Ability to work independently.
• Ability tomaintainhighlevel of confidentiality.
• Knowledge of Microsoft Systems.
• Team Player.

DLRdmvoffers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmvis an EEO Employer. Wesincerely appreciateyour interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.