Copy of Customer Experience Specialist

DLRdmv; Roswell (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

Competitive salary

Comprehensive benefits

Job summary

DLRdmv is seeking a Customer Experience Specialist to support out-of-state titling submissions using the DLR50 software. You will verify documents, communicate with dealership contacts, and ensure state requirements are met. The role requires knowledge of vehicle titling regulations across states and confidentiality.

Our team values accuracy, accountability, and teamwork. The position offers benefits including medical, dental, vision, life insurance and a competitive salary.

Qualifications

• High School Diploma or equivalent required.
• Experience with out-of-state titling services preferred.
• Strong writing and communication skills.
• Ability to work independently.
• Ability to maintain confidentiality.
• Knowledge of Microsoft Systems.
• Team player.

Responsibilities

• Examine documents for accuracy.
• Communicate clearly with field and department members.
• Support team as a subject matter expert.
• Make accurate corrections when needed.
• Track and update documents as needed.
• Report habitual errors to manager.
• Meet personal and team goals.

Skills

Communication

Independent worker

Confidentiality

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Systems

Job description

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

Job Overview

TheCustomer ExperienceSpecialistplays an integral role in the success ofDLRdmvand our DLR50 software product. This personwillexecuteout of statetitle and registration applications that have beensubmittedbyourautomobile dealershipclientstoensure everything isaccurateand meetsthe applicablestate requirements. A successful candidate in thisrole will havevastknowledge of vehicle titling regulations in all 50 states. This position will report to theDLR50Customer ExperienceManager.

Responsibilitiesand Duties

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Qualifications

• A minimum of a High School Diploma or equivalent isrequired.
• Experience working for an out of state titling service highly preferred.
• Quality writing and communication skills.
• Ability to work independently.
• Ability tomaintainhighlevel of confidentiality.
• Knowledge of Microsoft Systems.
• Team Player.

DLRdmvoffers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmvis an EEO Employer. Wes sincerely appreciateyour interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.

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