Customer Experience Specialist

DLRdmv; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

Job summary

DLRdmv is hiring a Customer Experience Specialist to execute out-of-state title and registration applications for dealership clients. You will ensure accuracy and compliance with state requirements, leveraging deep knowledge of vehicle titling regulations across all 50 states.

You will report to the DLR50 Customer Experience Manager and work in a fast-paced environment, supporting other team members as a subject matter expert. Strong writing and attention to detail are essential for success.

Qualifications

• Attention to detail is essential for reviewing documents.
• Clear written and verbal communication is required.
• Ability to work independently while coordinating with team.

Responsibilities

• Examine documents for accuracy.
• Communicate clearly with field and department teams.
• Support teammates as a subject matter expert.
• Make accurate corrections as needed.
• Track and update documents.
• Report habitual errors to manager.
• Work diligently to meet goals.

Skills

Attention to detail

Strong written and verbal comms

Independent worker

Team player

Discretion/Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Systems

Job description

DLRdmv™creates and deploys innovative Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmvprovides an exciting, entrepreneurial work environment for individuals interested in being a part of a growing company that is fully committed to serving its customers.

Job Overview

TheCustomer ExperienceSpecialistplays an integral role in the success ofDLRdmvand our DLR50 software product. This personwillexecuteout of statetitle and registration applications that have beensubmittedbyourautomobile dealershipclientstoensure everything isaccurateand meetsthe applicablestate requirements. A successful candidate in thisrole will havevastknowledge of vehicle titling regulations in all 50 states. This position will report to theDLR50Customer ExperienceManager.

Responsibilitiesand Duties

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Qualifications

• A minimum of a High School Diploma or equivalent isrequired.
• Experience working for an out of state titling service highly preferred.
• Quality writing and communication skills.
• Attention to detail.
• Ability to work independently.
• Ability tomaintainhighlevel of confidentiality.
• Knowledge of Microsoft Systems.
• Team Player.

DLRdmvoffers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmvis an EEO Employer. Wesincerely appreciateyour interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.