Copier Service Technician / Field Service Technician

EGP - Document Solutions; Duluth (GA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

In-house training

Opportunity, career development and a 

A place where you can stop going to to

Health, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Job summary

EGP Document Solutions is seeking a mechanically inclined Copier Service Technician to join our field service team. You will provide on-site technical support, maintenance, and repairs for a variety of multi-function printers (MFPs), scanners, and office equipment while ensuring our clients' business operations run smoothly with timely solutions and excellent customer service.

The role emphasizes on-site field work, strong mechanical aptitude, and dedication to customer satisfaction in the

Qualifications

• Mechanical aptitude for servicing printers and copiers.
• Strong troubleshooting skills to diagnose printing vs network issues.
• Excellent customer service and problem-solving based on customer descriptions.

Responsibilities

• Service printers/copiers with minimal assistance.
• Triage and troubleshoot printing issues and identify printer vs. network problems.
• Install scanning and equipment in peer-to-peer environments.
• Maintain inventory per company specifications.
• Ensure your car, tool kit, and supplies are organized and ready.
• Build and maintain professional relationships with customers and colleagues.
• Provide sales support by advising on problems or potential leads.
• Maximize equipment uptime with timely repairs and preventive maintenance.

Skills

Mechanical aptitude

Technical troubleshooting

Customer service

Driver's license

Job description

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Copier Service Technician / Field Service Technician

Category

Full Time

Experience

Entry Level (Less than 2 years of Experience)

Work City

Metro Atlanta

Created

04-14-2026

Job Title:

Copier Service Technician / Field Service Technician

Department:

Service & Support

Location:

Greater Atlanta Area (On-site/Field-based)

Job Type:

Full-time

Job Summary

EGP Document Solutions is looking for a mechanically inclined and tech-savvy Copier Service Technician to join our field service team. In this role, you will be the face of our company, providing on-site technical support, maintenance, and repairs for a variety of multi-function printers (MFPs), scanners, and office equipment. You will ensure our clients’ business operations run smoothly by delivering timely solutions and exceptional customer service.

Key Responsibilities

• Service printers/copiers with minimal assistance.
• Troubleshoot basic printing issues and identify printer vs. network problems.
• Install scanning and equipment in peer-to-peer environments.
• Maintain inventory per company specifications.
• Ensure your car, tool kit, and supplies are organized and ready.
• Build and maintain professional relationships with customers and colleagues.
• Provide sales support by advising on problems or potential leads.
• Maximize equipment uptime with timely repairs and preventive maintenance.
• Manage your time effectively and ensure a professional appearance.

Required Qualifications

• Must possess a valid driver’s license, clean driving record and reliable transportation.
• Ability to manage service calls requiring more time than anticipated without becoming frustrated or rushing through a job.
• Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Provided Opportunities

• Opportunity, career development and personal growth
• In-house training
• A place where you can stop going to work and you can start building your career

Physical & Travel Requirements

• Ability to lift up to 50 lbs. and perform frequent bending or reaching.
• A valid driver’s license and a clean driving record for daily travel to client sites.

Compensation & Benefits

• $18 - $21/hr. commensurate with experience and hiring bonus.
• Health, dental, and vision insurance; 401(k) retirement plan; paid time off (PTO)