Copier Service Technician

DEX Imaging; Helena (MT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay plus incentives

Comprehensive benefits package

Paid training and ongoing development

Mileage reimbursement / travel

Career advancement opportunities

Supportive team culture

Company tools and technology provided

Job summary

DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, and repair copiers, printers, and multifunction devices at customer sites in the Helena area. If you enjoy hands-on work and helping customers get back up and running, this role could be a fit.

You’ll install and configure equipment, perform preventative maintenance, maintain service records, and communicate updates clearly. Background in mechanical or technical repair is welcome; training is provided for the right

Qualifications

• Mechanical aptitude and troubleshooting ability.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Basic computer and networking knowledge is a plus.
• Valid driver’s license with reliable transportation.
• Positive attitude and willingness to learn.

Responsibilities

• Diagnose, troubleshoot, and repair office technology equipment including copiers, printers, and multifunction devices
• Perform preventative maintenance and routine service calls
• Install and configure equipment at customer locations
• Provide excellent customer support during onsite visits
• Maintain accurate service records and communicate updates clearly
• Manage assigned territory and service schedule efficiently
• Work independently while staying connected with a supportive team

Skills

Mechanical aptitude and troubleshoot

Customer service

Independent worker

Time management

Valid driver’s license

Willingness to learn

Job description

Ready to Fix, Tinker, and Save the Day — One Copier at a Time?

At DEX Imaging, we’re not just in the business of copiers and printers — we’re in the business of making office life smoother, faster, and a whole lot less frustrating.

We’re currently looking for a Field Service Technician who’s part problem-solver, part tech whisperer, and all‑around customer service hero. If you enjoy working with your hands, troubleshooting mechanical issues, and helping customers get back up and running, we want to meet you.

Whether you already have copier experience or come from automotive, appliance repair, cable installation, HVAC, electronics, or another mechanical/technical background — we’re open to training the right person with the right attitude.

What You’ll Do

• Diagnose, troubleshoot, and repair office technology equipment including copiers, printers, and multifunction devices
• Perform preventative maintenance and routine service calls
• Install and configure equipment at customer locations
• Provide excellent customer support during onsite visits
• Maintain accurate service records and communicate updates clearly
• Manage assigned territory and service schedule efficiently
• Work independently while staying connected with a supportive team

What We’re Looking For

• Mechanical aptitude and troubleshooting ability
• Strong customer service and communication skills
• Ability to work independently and manage time effectively
• Basic computer and networking knowledge is a plus
• Valid driver’s license with reliable transportation
• Positive attitude and willingness to learn

Bonus Points For Experience In

• Copier/printer repair
• Automotive technician work
• Appliance repair
• Cable or satellite installation
• HVAC or electrical work
• IT or networking support
• Military technical experience

Why Join DEX?

At DEX Imaging, we invest in our people and promote from within. You’ll join a fast‑paced environment where no two days are the same and where your technical skills can turn into a long‑term career.

• Competitive pay plus incentives
• Comprehensive benefits package
• Paid training and ongoing development
• Mileage reimbursement / travel compensation
• Career advancement opportunities
• Supportive team culture
• Company tools and technology provided

Who We Are

DEX Imaging is one of the nation’s leading independent providers of office technology solutions, document management, and managed print services. We help businesses operate more efficiently with industry‑leading service and support.

Apply Today

If you enjoy solving problems, working independently, and building technical skills in a growing industry, we’d love to hear from you.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individuals with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.