Copier Service Support Specialist

Networking Technologies + Support; Richmond (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off

Certification opportunities

Career advancement

Diverse infrastructure projects

Job summary

Networking Technologies + Support is hiring a Copier Service Associate to support copier service operations for our client. You will handle administrative tasks, service requests, scheduling, inventory management, and client communications to uphold service standards.

In this role, you will coordinate between service technicians, clients, and internal teams, maintain accurate records, generate reports, and contribute to KPI tracking while delivering high-quality service and support.

Qualifications

• High school diploma or equivalent.
• Proven experience in administrative roles, preferably in a service-oriented environment.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and handle confidential information.
• Willingness to learn copier systems and terminology.
• Customer-focused mindset with a commitment to quality service.

Responsibilities

• Respond to client requests and log service tickets, prioritizing appropriately.
• Escalate complex issues to technical resources and ensure timely responses.
• Maintain accurate records of service requests, actions, and resolutions.
• Manage inventory levels of copier supplies and consumables.
• Monitor stock, track usage, and reorder to balance availability.
• Serve as the primary point of contact for client inquiries and updates.
• Communicate service progress and gather information to ensure client satisfaction.
• Address concerns promptly and follow up to achieve resolution.
• Maintain documentation and databases related to service activities.
• Generate reports and analyze service data to track KPIs.

Skills

Administrative experience

Strong organizational skills

Excellent communication

Customer service mindset

Problem solving

Multitasking

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Networking Technologies + Support (NTS) is seeking a Copier Service Associate to support copier and managed print services for our clients.

We are especially interested in candidates with previous experience as a Copier Technician, MFP Technician, Printer Technician, Field Service Technician, or Service Engineer who may be interested in transitioning into a service coordination/customer support role.

What You'll Do

Serve as the first point of contact for copier/printer service requests by phone, email, and ticketing system.

Troubleshoot and identify copier, printer, and MFP issues and determine the appropriate next steps.

Coordinate technician schedules, service calls, follow-ups, and customer updates.

Document service requests, equipment issues, troubleshooting, parts, and resolutions.

Monitor toner, parts, and equipment supplies.

Communicate professionally with customers and field technicians.

Escalate complex technical issues when needed.

What We're Looking For

Previous copier, printer, MFP, IT hardware, field service, or technical support experience preferred.

Former copier technicians are strongly encouraged to apply.

Experience with Xerox, Konica Minolta, Ricoh, Canon, Sharp, Kyocera, Toshiba, Lexmark, or similar equipment is a plus.

Strong troubleshooting and customer service skills.

Excellent communication, organization, and follow-through.

Experience with ticketing/service management systems is preferred.

Proficiency with Microsoft Office.

Great Fit For

Former Xerox, Ricoh, or Konica Minolta technicians

Copier/MFP technicians transitioning out of field service

Printer or hardware technicians

Field service technicians

Copier service coordinators

Technical customer service professionals

Pay: $20-$21/hour, based on experience and qualifications.

Why Join NTS?

Competitive pay

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k)

Ongoing technical training and certification opportunities

Career advancement within a growing technology company

Opportunity to work on diverse and challenging infrastructure projects

If you have copier/MFP technical experience and enjoy helping customers and coordinating service, we want to hear from you!

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.