Copier Repair Technician

AD Solutions; Leesburg (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay & benefits

Career growth & stability

Supportive team culture

Job summary

AD Solutions is seeking an experienced Copier Repair Technician to diagnose, repair, and maintain advanced office technology in a designated service area. You will provide hands-on technical support and build strong client relationships to ensure equipment runs at peak performance.

Responsibilities include diagnosing issues with copiers, scanners, and printers, performing preventative maintenance, and using company systems to manage tickets.

Qualifications

• 3-5+ years of hands-on experience diagnosing and repairing copier equipment.
• Strong mechanical and troubleshooting skills with a problem-solving mindset.
• Ability to work independently in the field while staying connected to the support team.
• Excellent customer service skills with the ability to build trust with clients.
• Familiarity with networking and internet protocols is a plus.
• Valid driver’s license with a clean driving record.

Responsibilities

• Diagnose and troubleshoot issues with digital networked copiers, scanners, printers, and related devices.
• Perform preventative maintenance and complex repairs on office equipment.
• Use company systems to manage service call tickets, track parts, and document repairs.
• Follow proper troubleshooting procedures including firmware updates and part replacements.
• Utilize a company-issued mobile device to receive and close repair tickets.
• Provide clear, professional updates on repair status to customers.
• Keep the service vehicle well-stocked with tools, parts, and inventory.

Skills

Copier repair

Troubleshooting

Customer service

Field work

Networking basics

Education

Technical/vocational training

Job description

Schedule: Monday - Friday, 8AM - 5PM

At AD Solutions, we’re transforming how workplaces operate with cutting-edge technology solutions that improve productivity and efficiency. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that help businesses save costs, enhance operations, and drive revenue.

As a fast-growing, high-energy organization, we are looking for experienced Copier Repair Technicians who take pride in their technical expertise, thrive in a fast-paced environment, and are ready to elevate their careers with a company that values skill, innovation, and customer service excellence.

Why Join AD Solutions?

• Work with the best – Join a highly skilled technical team at a company recognized on the Inc. 5000 list of fastest-growing companies in America for two consecutive years.
• Competitive pay & benefits – We value your expertise and offer a comprehensive compensation package.
• Career growth & stability – With expansion across Florida, we provide long-term career opportunities and paths for advancement.
• Supportive team culture – We believe in winning together, solving challenges with determination, and experimenting courageously to drive innovation.

What You’ll Do

As a Copier Repair Technician, you will be responsible for diagnosing, repairing, and maintaining advanced office technology solutions in a designated service area. You will provide hands‑on technical support while building strong relationships with customers, ensuring their equipment runs at peak performance.

Key Responsibilities:

• Diagnose and troubleshoot issues with digital networked copiers, scanners, printers, wide‑format devices, and fax machines.
• Perform preventative maintenance and complex repairs on color and black‑and‑white office equipment.
• Utilize company systems to manage service call tickets, update part usage, and document repairs efficiently.
• Adhere to proper troubleshooting procedures, including firmware updates, part replacement, and maintenance intervals.
• Use software on a company‑issued mobile device to receive and close repair tickets.
• Provide exceptional customer service, offering clear and professional updates on repair status.
• Maintain a well‑stocked service vehicle with the necessary tools, parts, and inventory.
• Stay current on new and legacy equipment enhancements through tech manuals, online learning, and manufacturer training resources.

What You Bring to the Team

• 3-5+ years of hands‑on experience diagnosing and repairing copier equipment. (Sharp brand copier equipment repair is appreciated, but we highly value relevant experience and the aptitude to learn).
• Strong mechanical and troubleshooting skills with a passion for problem‑solving.
• Ability to work independently in the field while staying connected to the larger support team.
• Excellent customer service skills with the ability to build trust and rapport with clients.
• Familiarity with networking and internet protocols is a plus.
• Valid driver’s license and clean driving record – You’ll be servicing customers onsite.
• A degree from a technical or vocational school is a plus but not required.

Your Impact

As a skilled Copier Repair Technician, you’re not just fixing machines—you’re keeping businesses running. Your expertise ensures that clients experience minimal downtime, enhancing their operations and strengthening AD Solutions’ reputation as a trusted technology partner.

Take the Next Step in Your Career!

Join AD Solutions, where your skills are valued, your growth is supported, and your work makes a real impact.

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