Copier/Printer Service Technician

Flex Technology Group; Baltimore (MD); On-site; USD 33,000 - 39,000; Full time

Job summary

Flex Technology Group in the United States seeks an experienced Printer/Copier Field Technician to join our nationwide team. You will triage client calls, troubleshoot and repair copiers/printers in your geographic area, and manage service delivery for assigned accounts.

Ricoh experience is a plus; you must have a valid driver's license and be 21 or older. We offer $24–$28 per hour, commensurate with experience, with a strong focus on problem-solving and customer service.

Qualifications

• Servicing printers/copiers experience required.
• Positive professional demeanor and team spirit.
• Excellent verbal and written technical communication.
• Strong troubleshooting and problem-solving skills.
• Proficiency with Microsoft Office and desktop tech.
• HS diploma or equivalent; 21+ with valid driver’s license.

Responsibilities

• Triage client printer/copier calls.
• Troubleshoot and repair copiers/printers in assigned area.
• Open service tickets with manufacturers and escalate as needed.
• Provide accurate feedback with call-closed information, part usage reporting, and meter readings.
• Deliver exceptional customer service to clients and end users.

Skills

Printer/ Copier servicing

Technical troubleshooting

Verbal & written communication

Microsoft Office familiarity

Driver's license

Education

High school diploma

Tools

Ricoh equipment experience

Job description

Zig Ziglar

At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.

Quote

\"You don’t build a business. You build people, and people build the business.\"

Zig Ziglar

Are you an experienced Printer/Copier Field Technician looking to make a real impact and thrive in a fast-paced environment where problem-solving is second nature? If you have a knack for technology and enjoy troubleshooting, this role might be your perfect fit!

This can be a rewarding opportunity to join a winning team with a competitive pay range of $24-$28.00 per hour, depending on experience.

Your Responsibilities:

• Triage all client printer/copier calls.
• Prior experience in maintaining and repairing copiers and printers, experience with Ricoh is a plus.
• Troubleshoot and fix copiers/printers in an assigned geographic area.
• Manage service delivery for assigned accounts, addressing escalations as needed.
• Collaborate with manufacturers and supervisors by opening tickets and escalating calls when required.
• Provide accurate feedback with call-closed information, part usage reporting, and customer meter readings.
• Provide exceptional customer service to clients and end users.

Your Qualifications:

• Previous experience servicing printers/copiers is required.
• A positive professional demeanor with a team spirit
• Must possess excellent verbal and written technical communication skills.
• Strong technical aptitude and a passion for troubleshooting and fixing things.
• Proficiency in computer skills, particularly in Microsoft Office applications and desktop technology.
• High school diploma or equivalent.
• Must be at least 21 years old or older with a valid driver's license issued in your state of residence

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.