Copier/Printer Service Technician

Flex Technology Group; Decatur (IL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with Company Match

Paid Time Off and Holidays

Career growth opportunities

Supportive team culture

Job summary

Flex Technology Group is seeking a Copier/Printer Service Technician to maintain and repair office equipment across Springfield, IL and Decatur, IL. You will handle service calls, diagnose issues, and perform installations to keep devices up and running.

Qualifications include a high school diploma, 21+ years of age, a valid driver’s license, and prior copier/printer repair experience. The role emphasizes strong customer service, independence, and routine travel with company-provided benefits.

Qualifications

• High School Diploma or equivalent required.
• Ability to lift and transport equipment up to 50 lbs.
• Valid driver's license with clean record.
• Experience repairing copiers/printers and basic networking.
• Strong problem-solving and organizational skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Service and repair copiers and printers with minimal supervision
• Diagnose and resolve hardware, software, and basic network-related issues
• Install and configure equipment, including scanning in peer-to-peer environments
• Perform preventative maintenance to maximize device uptime
• Manage parts inventory and supplies according to company standards
• Maintain an organized service vehicle, tools, and schedule
• Build and maintain strong customer relationships
• Support sales teams by identifying potential upgrade or replacement opportunities
• Ensure a professional appearance and excellent customer experience at all times

Skills

Mechanical aptitude

Electrical aptitude

Time management

Problem-solving

Customer service

Independent worker

Education

High School Diploma or equivalent

Tools

Printer repair tools

Networking basics

Job description

Location: Springfield, IL; Decatur, IL

Description

Copier / Printer Service Technician

Location: Springfield, IL; Decatur, IL

Pay Range:

$21.00 – $26.00/hour (based on experience)

About FlexTG

At FlexTG, we transform how businesses manage their print environments. As a brand-neutral managed print provider with a nationwide footprint, we deliver customized solutions powered by proprietary technology to help clients reduce costs, improve efficiency, and stay ahead.

We’re growing and looking for skilled technicians who take pride in their work and want to make an impact.

Position Summary

The Copier/Printer Service Technician is responsible for maintaining and repairing office equipment in a designated territory. This role requires strong technical expertise, time management, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Service and repair copiers and printers with minimal supervision
• Diagnose and resolve hardware, software, and basic network-related issues
• Install and configure equipment, including scanning in peer-to-peer environments
• Perform preventative maintenance to maximize device uptime
• Manage parts inventory and supplies according to company standards
• Maintain an organized service vehicle, tools, and schedule
• Build and maintain strong customer relationships
• Support sales teams by identifying potential upgrade or replacement opportunities
• Ensure a professional appearance and excellent customer experience at all times

Required Qualifications

• High School Diploma or equivalent
• Minimum 21 years of age
• Valid driver’s license with a clean driving record
• Ability to lift and transport equipment up to 50 lbs
• Strong mechanical and electrical aptitude
• Proven experience repairing office equipment (copiers/printers)
• Basic networking knowledge (print drivers, connectivity troubleshooting)
• Strong problem-solving and organizational skills
• Ability to work independently and manage time effectively

Preferred Qualifications

• Experience with Lexmark printers/copiers

Compensation & Benefits

• Competitive hourly pay
• Medical, Dental, and Vision insurance
• Paid Time Off, Sick Time, and Paid Holidays
• 401(k) with Company Match
• Career growth and advancement opportunities
• Supportive, team-oriented culture

Work Environment

• Field-based role with daily travel to customer locations
• Independent work with team and leadership support
• Fast-paced, customer-focused environment

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.