Copier Help Desk Specialist

Morris Business Solutions - A Technology Company; Duncan (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Matching

Life Insurance

Paid Time Off

Holiday Pay

Annual Review / Raises

Company vehicle provided

Presidents Club Trip

Job summary

Morris Business Solutions is seeking a Copier Help Desk Specialist to support our customers and internal teams with copier, printer, and multifunction device issues. This in-office role is based in Duncan, SC, and requires troubleshooting, strong customer service, and timely problem solving.

The ideal candidate will have 2+ years of help desk or copier/printer support experience, a basic understanding of networking, and proficiency with eAutomate/FMAudit tools.

Qualifications

• High school diploma or equivalent; an Associate’s or technical certification preferred.
• 2+ years of help desk or copier/printer support experience.
• Basic understanding of networking concepts (IP addresses, drivers, print queues).

Responsibilities

• Provide first-level technical support for copiers, printers, and multifunction devices via phone, email, or ticketing system.
• Diagnose and resolve common hardware, software, and connectivity issues.
• Guide users through step-by-step troubleshooting and basic maintenance.
• Escalate complex issues to field technicians or senior support staff when necessary.
• Track, document, and update support tickets accurately.
• Assist with device setup, driver installation, and network configuration.
• Maintain knowledge of supported copier models, firmware updates, and best practices.
• Deliver clear, professional communication to both technical and non-technical users.
• Consistent reporting to leadership.

Skills

Troubleshooting

Communication skills

Team communication

Education

High school diploma

Associate's or technical certification

Tools

eAutomate

FMAudit

XPPS

Job description

The Opportunity

We’re looking for a reliable and technically inclined Copier Help Desk Specialist to support our customers and internal teams with copier, printer, and multifunction device issues. This role is ideal for someone who enjoys troubleshooting, solving problems quickly, and delivering strong customer service in a fast-paced environment.

Job Summary

Copier Help Desk Specialist

Morris Business Solutions

Full-time

In-Office | Duncan, SC, United States

Key Responsibilities

• Provide first-level technical support for copiers, printers, and multifunction devices via phone, email, or ticketing system
• Diagnose and resolve common hardware, software, and connectivity issues
• Guide users through step-by-step troubleshooting and basic maintenance
• Escalate complex issues to field technicians or senior support staff when necessary
• Track, document, and update support tickets accurately
• Assist with device setup, driver installation, and network configuration
• Maintain knowledge of supported copier models, firmware updates, and best practices
• Deliver clear, professional communication to both technical and non-technical users
• Consistent reporting to leadership

Experience/Qualifications

• High school diploma or equivalent (Associate’s or technical certification preferred)
• 2+ year of help desk, IT support, or copier/printer support experience (preferred)
• Basic understanding of networking concepts (IP addresses, drivers, print queues)
• Experience with eAutomate and FMAudit
• Experience with Xerox and Kyocera (preferred)
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong team communication competencies
• Ability to manage multiple tasks and prioritize effectively
• Customer-focused mindset with a professional demeanor

Preferred Skills

• Experience with multifunction printers/copiers (e.g., setup, maintenance, troubleshooting)
• Familiarity with ticketing systems and remote support tools (eAutomate, FMAudit, XPPS)
• Basic knowledge of Windows and/or macOS environments
• Experience in managed print services (MPS) environments

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching
• Life Insurance
• Paid Time Off
• Holiday Pay
• Annual Review / Raises
• Company vehicle provided
• Opportunity to earn a spot on our annual Presidents Club Trip. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Scotland, Canary Island, Key West and Italy.