Copier Service Technician

DEX Imaging; Pascagoula (MS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Mileage reimbursement

Career advancement

Supportive service team

Tools provided

Job summary

DEX Imaging is seeking an experienced Field Service Technician with direct industry experience servicing copiers, printers, multifunction devices, and related office technology equipment. This role involves diagnosing, repairing, and maintaining equipment at customer sites, while delivering professional service and clear communication.

The ideal candidate will have field service experience, strong troubleshooting abilities, and a valid driver's license.

Qualifications

• Minimum 3+ years' experience servicing copiers, printers, or office technology.
• Strong mechanical and technical troubleshooting skills.
• Experience diagnosing and repairing equipment in the field.
• Ability to read technical documentation and service manuals.
• Valid driver's license and reliable transportation.

Responsibilities

• Diagnose, troubleshoot, and repair copiers, printers, multifunction devices, and related office technology.
• Perform preventive maintenance and complete service calls.
• Install, configure, test, and support equipment at customer locations.
• Identify mechanical, electrical, connectivity, and print-quality issues.
• Provide professional customer service and technical support during onsite visits.
• Maintain accurate service records, parts usage, and repair documentation.
• Communicate repair status and equipment recommendations clearly.
• Manage assigned territory and service schedule efficiently.
• Work independently while coordinating with leadership and support teams.
• Maintain knowledge of manufacturer equipment, firmware, and service procedures.

Skills

Copier/Printer service

Technical troubleshooting

Field service experience

Customer service

Driving / driving license

Job description

DEX Imaging – Field Service Technician – Office Technology

Experienced Office Technology Technicians Wanted

DEX Imaging is seeking an experienced Field Service Technician with direct industry experience servicing copiers, printers, multifunction devices, and related office technology equipment.

What You’ll Do

• Diagnose, troubleshoot, and repair copiers, printers, multifunction devices, and related office technology equipment
• Perform preventive maintenance and complete assigned service calls
• Install, configure, test, and support equipment at customer locations
• Identify mechanical, electrical, connectivity, and print-quality issues
• Provide professional customer service and technical support during onsite visits
• Maintain accurate service records, parts usage, and repair documentation
• Communicate repair status and equipment recommendations clearly
• Manage assigned territory and service schedule efficiently
• Work independently while partnering with service leadership and support teams
• Maintain current knowledge of manufacturer equipment, service procedures, firmware, and technology

What We’re Looking For

• Previous professional experience servicing copiers, printers, multifunction devices, or related office technology equipment is required
• Strong mechanical and technical troubleshooting ability
• Experience diagnosing and repairing equipment in a field service environment
• Familiarity with one or more major office technology manufacturers
• Strong customer service and communication skills
• Ability to independently manage service calls and assigned territory
• Basic computer and networking knowledge related to connected office equipment
• Ability to read technical documentation, service manuals, and diagnostic information
• Valid driver’s license and reliable transportation

Preferred Industry Experience

Experience servicing equipment from manufacturers such as:

• Konica Minolta
• Canon
• Sharp
• HP
• Ricoh
• Toshiba
• Xerox
• Kyocera
• Other commercial copiers, printers, or multifunction device manufacturers

Manufacturer certifications, factory training, or previous employment with an office technology dealer, copier dealership, managed print provider, or equipment manufacturer are highly valued.

Industry Experience Requirement

This opening is intended for technicians who already have experience within the copier, printer, managed print, or office technology service industry.

While technical experience from industries such as automotive, HVAC, appliance repair, cable installation, or general IT can provide valuable skills, we are not currently considering candidates whose experience is limited to transferable technical backgrounds without direct copier, printer, or office technology service experience.

Why Join DEX?

At DEX Imaging, experienced technicians have the opportunity to build on their industry knowledge while working with a growing organization and a broad range of office technology solutions.

We Offer

• Competitive pay plus incentives
• Comprehensive benefits package
• Ongoing manufacturer and Technical Training
• Mileage reimbursement and travel compensation
• Career advancement opportunities
• Supportive service team and leadership
• Company-provided tools and technology

Who We Are

DEX Imaging is one of the nation’s leading independent providers of office technology solutions, document management, and managed print services. We help businesses operate more efficiently through industry-leading technology, service, and support.

The preceding job description has been designed to indicate the general nature of the work performed, the level of knowledge and skills typically required, and the usual working conditions of this position