Copier Analyst - Installation & Network Integration

Morris Business Solutions LLC; Duncan (SC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Health, Dental, Vision Insurance

401(k) with company match

Paid Time Off & Holidays

Ongoing certification training

Career advancement opportunities

Job summary

Morris Business Solutions LLC seeks a technically skilled Analyst to join our Operations team in Greenville, SC. This role bridges customers' IT environments and office technology, ensuring secure, efficient installations and ongoing support.

You'll install and configure MFPs, printers, and software, integrate devices into networks, and train users while collaborating with Sales, Service, and IT staff.

Qualifications

• Experience installing, configuring, or supporting office technology, copiers, printers, or IT infrastructure.
• Strong working knowledge of Windows OS, Microsoft 365, TCP/IP networking, DNS, DHCP, SMTP, SMB.
• Familiarity with print drivers and network printing; basic cybersecurity concepts for network devices.

Responsibilities

• Install, configure, and commission MFPs, printers, scanners, and production devices.
• Integrate equipment into customer networks, configure TCP/IP, DNS, DHCP, SMTP, SMB, LDAP.
• Provide end-user training and document installation details in service systems.

Skills

Windows OS

Microsoft 365

TCP/IP networking

DNS

DHCP

SMTP

SMB protocols

Print drivers

Network printing

Cybersecurity basics

Tools

FMAudit

Xerox Device Agent (XDA)

MyQ

PaperCut

Job description

Location: Greenville, SC (Travel throughout Upstate South Carolina and Western North Carolina)

Company: Morris Business Solutions

Join One of the Southeast's Premier Office Technology Companies

Morris Business Solutions is a leading provider of office technology, managed print services, document workflow solutions, and business technology throughout the Southeast. We are seeking a motivated, customer-focused Analyst to join our Operations team.

This position is ideal for an individual who enjoys combining technical expertise with exceptional customer service. The Analyst serves as the technical bridge between our customers' IT environments and their office technology, ensuring every installation is completed professionally, securely, and efficiently.

If you're passionate about technology, networking, and helping customers succeed, we'd like to meet you.

Position Summary

The Analyst is responsible for the installation, configuration, integration, and ongoing technical support of multifunction printers (MFPs), production print devices, document management software, and related network-connected office technology. This role works closely with customers, internal sales professionals, service technicians, and customer IT departments to deliver successful implementations and outstanding customer experiences.

Key Responsibilities

Install, configure, and commission multifunction copiers, printers, scanners, production devices, and related software solutions.

Integrate equipment into customer network environments, including configuration of TCP/IP, DNS, DHCP, SMTP, SMB, LDAP, Active Directory, Microsoft 365, Universal Print, and secure print services.

Configure print drivers, scanning workflows, scan-to-email, scan-to-folder, cloud repositories, address books, user authentication, and device security settings.

Install and configure fleet management and monitoring software, including FMAudit, Xerox Device Agent (XDA), MyQ, PaperCut, or similar solutions, when applicable.

Perform network diagnostics and resolve connectivity, printing, scanning, authentication, and workflow issues.

Collaborate directly with customer IT personnel to ensure seamless integration with existing network infrastructure and security policies.

Provide end-user training on equipment features, print management, scanning workflows, and best practices.

Document installation details, network settings, configurations, and customer training within company service systems.

Maintain accurate installation records and ensure all projects are completed according to company standards and manufacturer specifications.

Coordinate implementation schedules with Sales, Service, Dispatch, Logistics, and customer contacts to ensure successful project execution.

Support equipment relocations, network migrations, software upgrades, and customer technology refresh projects.

Assist field service technicians with advanced networking and software-related troubleshooting as needed.

Maintain current knowledge of manufacturer software, firmware updates, Microsoft technologies, and emerging office technology solutions.

Represent Morris Business Solutions with professionalism, integrity, and a commitment to exceptional customer service.

Qualifications

Required

Experience installing, configuring, or supporting office technology, copiers, printers, managed print environments, or IT infrastructure.

Strong working knowledge of:

• o Microsoft Windows operating systems
• o Microsoft 365
• o TCP/IP networking
• o DNS, DHCP, SMTP, and SMB protocols
• o Print drivers and network printing
• o Basic cybersecurity principles for network-connected devices

Strong troubleshooting and analytical skills.

Excellent verbal and written communication skills.

Outstanding customer service and interpersonal abilities.

Ability to organize multiple projects while maintaining exceptional attention to detail.

Ability to lift up to 75 pounds and safely move office equipment when necessary.

Valid driver's license with an acceptable driving record.

Preferred Qualifications

Experience supporting Xerox, Lexmark, Kyocera, HP, or similar office technology platforms.

Experience with Active Directory, Group Policy, LDAP.

Experience configuring

• o Scan-to-Email
• o Network Printing

CompTIA A+, Network+, Microsoft, or equivalent technical certifications are preferred.

What We Offer

• Competitive compensation based on experience and technical expertise
• Company vehicle
• Company-provided laptop, mobile device, tools, and testing equipment
• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Company Holidays
• Ongoing manufacturer and technical certification training
• Career advancement opportunities within Operations and Technical Services
• A collaborative, team-oriented work environment focused on employee success

Why Morris Business Solutions?

For 21 years, Morris Business Solutions has built its reputation by delivering innovative office technology solutions and exceptional customer support throughout the Southeast. Our success is driven by talented employees who are committed to integrity, professionalism, teamwork, and continuous improvement.

We invest in our people through training, professional development, and opportunities for advancement because we believe our employees are our greatest competitive advantage.

If you're looking for a career where your technical skills make a real impact and your contributions are recognized, we invite you to join the Morris Business Solutions team.