COORDINATOR-WELLNESS CENTER

City Colleges of Chicago; Chicago (IL); On-site; USD 61,000 - 67,000; Full time

Benefits offered by this job

Health and welfare benefits

Tuition reimbursement

Pension plan

Job summary

City Colleges of Chicagoa Wellness Center Coordinator is responsible for front desk operations, intake processing, and referrals to support student and staff mental health services. The role involves scheduling, data entry in Titanium, and coordinating wellness events.

The position requires a Bachelors degree and at least one year of relevant experience, with strong customer service and confidentiality skills. In-person work is required in Chicago, IL.

Qualifications

• Bachelors degree from an accredited college or university, preferably in a health related, counseling or social services field.
• Minimum of one year of professional experience in a community, mental health, or social services agency performing intake and/or servicing clients required.
• Experience utilizing case management and coordinated care techniques required.
• Experience working with individuals with disabilities and/or mental health concerns required.
• Ability to assess risk and provide appropriate response required.
• Must have excellent customer service skills.
• Must be able to adhere to confidentiality requirements.

Responsibilities

• Acts as a first point of contact, staffing the front desk, answering the phones, and providing students, faculty, and other visitors to the Wellness Center a welcoming and helpful environment.
• Responds to inquiries, explains the Wellness Centers policies and procedures, and provides information on the Centers services and planned events.
• Provides first level of intake, engaging clients and requesting that they complete an intake form to gather general information about their mental health status and services they are seeking.
• Uses Titanium, a HIPPA‑compliant medical records system, to enter data from intake forms, schedule appointments with clinical counselors, and register clients for workshops and events.
• Prepares reports and provides data regarding services provided, clinician hours, and other Wellness Center activities.
• Provides referrals for community-based services and resources. Using a case management approach, assist clients’ in locating and obtaining free or low‑cost services using the Centers list of resources and related information.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Education

Bachelor7s degree

Tools

Titanium

Microsoft Office

Job description

COORDINATOR – WELLNESS CENTER

WILBUR WRIGHT COLLEGE

City Colleges of Chicago’s vision is to be recognized as the city’s most accessible higher education engine of socioeconomic mobility and racial equity – empowering all Chicagoans to take part in building a stronger and more just city. The community college system’s more than 3,500 faculty and staff serve more than 60,000 students annually at seven colleges and five satellite sites.

Located at each of the seven colleges, Wellness Centers provide best-practices mental health and psycho-social services to students, faculty, and staff including: crisis intervention, case management with linkage to community-based resources and public aid programs; individual counseling, support groups, evaluation for learning disabilities, wellness education and outreach; and consultation and training for faculty and staff.

PRIMARY OBJECTIVE

Reporting to a Clinical Director‑Wellness Center, a Coordinator‑ Wellness Center coordinates the activities of the front office, providing customer service and performing clerical, administrative, and referral services duties to support the delivery of mental health and wellness services to students and staff at the college. Performs related duties as required.

ESSENTIAL DUTIES

• Acts as a first point of contact, staffing the front desk, answering the phones, and providing students, faculty, and other visitors to the Wellness Center a welcoming and helpful environment.
• Responds to inquiries, explains the Wellness Center’s policies and procedures, and provides information on the Center’s services and planned events.
• Provides first level of intake, engaging clients and requesting that they complete an intake form to gather general information about their mental health status and services they are seeking.
• Reviews information on intake form, and informs supervisor, clinical counselor, or designated staff person if client indicates he/she is in a high level of distress and in need of crisis intervention or immediate assistance.
• Uses Titanium, a HIPPA‑compliant medical records system, to enter data from intake forms, schedule appointments with clinical counselors, and register clients for workshops and events.
• Prepares reports and provides data regarding services provided, clinician hours, and other Wellness Center activities.
• Provides referrals for community-based services and resources. Using a case management approach, assist clients’ in locating and obtaining free or low‑cost services using the Center’s list of resources and related information.
• Works collaboratively with staff to plan, organize, and execute events such as Wellness Fairs and health screenings.
• Handles logistics for events, including scheduling and obtaining needed space, tables, chairs, and audio equipment. Ensures participants sign‑in for events to track attendance.
• Maintains the Wellness Center’s event calendar. Creates flyers to promote events.
• Performs outreach to promote services of Wellness Center. Visits classrooms and provides brief presentations on available services and distributes informational materials.
• Coordinates with the Marketing Department to prepare informational materials to promote services of Wellness Center.
• Attends professional development sessions as directed by supervisor.

QUALIFICATIONS

• A Bachelor’s s degree from an accredited college or university, preferably in a health related, counseling or social services field.
• Minimum of one year of professional experience in a community, mental health, or social services agency performing intake and/or servicing clients required.
• A combination of education and experience may be taken into consideration based on the applicant’s credentials.
• Experience utilizing case management and coordinated care techniques required.
• Experience working with individuals with disabilities and/or mental health concerns required.
• Ability to assess risk and provide appropriate response required.
• Must have excellent customer service skills.
• Must be able to adhere to confidentiality requirements.
• Knowledge and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students and staff.
• Knowledge of wellness and mental health issues and concerns among college student population.
• Knowledge of office methods, procedures, and equipment.
• Knowledge of correct English usage, spelling, grammar, and punctuation.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills.
• Skill in event planning and organization.
• Ability to work with and relate to a culturally diverse student body, faculty and staff.
• Ability to handle sensitive and confidential issues in an appropriate manner.
• Demonstrates willingness to take on responsibilities and job challenges.
• Demonstrates reliability and responsibility and fulfills obligations.
• Demonstrates sensitivity to others’ needs and feelings and is understanding and helpful to clients.
• Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint) required.

SPECIAL REQUIREMENTS

• Seeking candidate(s) available for in‑person.
• Preferred languages: Spanish, Polish, and Ukrainian.

The intent of this job description is to provide a general description of the duties and responsibilities of this position. It is not intended to be an exhaustive set of the duties and responsibilities, nor all of the necessary qualifications to perform the work.

Additional Information

• Salary Range: $61,006 - $67,106
• Offered salary will be determined by the applicant's education, knowledge, skills and abilities, as well as other factors such as internal equity.
• Benefits information is found at https://www.ccc.edu/departments/Benefits/

This position is represented by Local 1600.

WE OFFER : Excellent health and welfare benefit package and long‑term savings and investment programs including 403(b) &457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

Chicago residency is required for all full‑time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges of Chicago!