Wellness Center Intake & Outreach Coordinator

City Colleges of Chicago; Chicago (IL); On-site; USD 61,000 - 67,000; Full time

Benefits offered by this job

Health and welfare benefits

Tuition reimbursement

Pension plan

Job summary

City Colleges of Chicagoa Wellness Center Coordinator is responsible for front desk operations, intake processing, and referrals to support student and staff mental health services. The role involves scheduling, data entry in Titanium, and coordinating wellness events.

The position requires a Bachelors degree and at least one year of relevant experience, with strong customer service and confidentiality skills. In-person work is required in Chicago, IL.

Qualifications

• Bachelors degree from an accredited college or university, preferably in a health related, counseling or social services field.
• Minimum of one year of professional experience in a community, mental health, or social services agency performing intake and/or servicing clients required.
• Experience utilizing case management and coordinated care techniques required.
• Experience working with individuals with disabilities and/or mental health concerns required.
• Ability to assess risk and provide appropriate response required.
• Must have excellent customer service skills.
• Must be able to adhere to confidentiality requirements.

Responsibilities

• Acts as a first point of contact, staffing the front desk, answering the phones, and providing students, faculty, and other visitors to the Wellness Center a welcoming and helpful environment.
• Responds to inquiries, explains the Wellness Centers policies and procedures, and provides information on the Centers services and planned events.
• Provides first level of intake, engaging clients and requesting that they complete an intake form to gather general information about their mental health status and services they are seeking.
• Uses Titanium, a HIPPA‑compliant medical records system, to enter data from intake forms, schedule appointments with clinical counselors, and register clients for workshops and events.
• Prepares reports and provides data regarding services provided, clinician hours, and other Wellness Center activities.
• Provides referrals for community-based services and resources. Using a case management approach, assist clients’ in locating and obtaining free or low‑cost services using the Centers list of resources and related information.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Education

Bachelor7s degree

Tools

Titanium

Microsoft Office

Job description

City Colleges of Chicagoa Wellness Center Coordinator is responsible for front desk operations, intake processing, and referrals to support student and staff mental health services. The role involves scheduling, data entry in Titanium, and coordinating wellness events.

The position requires a Bachelors degree and at least one year of relevant experience, with strong customer service and confidentiality skills. In-person work is required in Chicago, IL.