Coordinator, Visa Operations & Enrollment

Verto Education, Inc.; United States; Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Remote-first organization

Unlimited vacation

Medical, dental, & vision insurance

Disability & Life Insurance

Parental Leave

401K

Job summary

Verto Education seeks a Coordinator, Visa Operations & Enrollment to support student visa processes and enrollment tasks from a remote US location. You’ll educate families, manage visa applications, and collaborate with admissions, onboarding, and consulates to ensure timely visa issuance.

The role requires 1–3 years of customer service, strong communication, and attention to detail. Remote work with travel 4–6 weeks/yr is expected, within US time zones, with benefits and a mission-driven

Qualifications

• Fluency in English required.
• Remote work eligibility and setup.
• Based in the US and in a UTC-8 to UTC-3 time zone band.
• 1–3 years in student or customer service roles.
• Excellent verbal and written communication; ability to explain complex processes.

Responsibilities

• Educate families on student visa processes and host webinars.
• Maintain visa application systems and CRM hygiene.
• Coordinate with internal and external stakeholders to problem solve.
• Process and organize visa materials; manage mailings and shipping.
• Track visa progress through reporting and CRM data.

Skills

Fluent English

Remote work

Travel availability 4-6 weeks/year

US-based, time zone within ±1

Customer service experience (1-3 years

Verbal and written communication

Problem solving

Attention to detail

Google Suite / Microsoft 365

Salesforce experience

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

Coordinator, Visa Operations & Enrollment

United States (Remote)

Employment Type

Full-Time

About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

About the Role

The Visa Operations team advances Verto's mission by ensuring students and families can navigate the student visa process with clarity and confidence. The team oversees all aspects of supporting students and families through obtaining student visas, a critical step to participating in the Verto experience. This includes educating students and families on student visa processes, managing individual and group visa applications, and working with consulates to ensure timely visa issuance.

The Visa Operations team is a part of the larger Enrollment Department. This role may also support other functions of the enrollment department during non-peak times of the year for visa operations. The enrollment department supports Verto’s mission by providing a world-class experience to students and families from their first interactions with Verto through arriving on-site. The team assists students and their families through making the life-changing decision to join Verto, and then supports them throughout the pre-departure period, preparing them for a successful Verto experience.

What You’ll Be Doing

Responsibilities

• Educating families on the student visa process. This may include producing educational materials, communicating via phone, email and zoom, planning and hosting large scale live virtual webinars, and other avenues as needed.
• Communicates clearly and effectively to students and families, using excellent judgement, nuance and tact. Provides exceptional service and timely responses to students and families across all communication channels.
• Creates and maintains systems and processes that facilitate student-centric visa application processes, that drive adherence to visa requirements and reduce student attrition. Actively participates in process improvement activities as we scale and improve our department over time.
• Facilitates the processing of a large volume of paper materials, including organizing mail merges, confirming accurate and complete visa applications, and facilitating the physical shipping of materials.
• Utilizes and maintains reporting to manage a full and accurate picture of student progress toward obtaining visas.
• Maintains accurate and complete student records with excellent note taking and CRM hygiene.
• Serves as the subject matter expert on Verto’s student visa application options, deadlines, timelines, materials needed, etc.
• May coordinate with internal and external stakeholders (admissions, onboarding, marketing, student financial services, on-site teams, consulates etc), communicating, educating, and collaborating to problem solve as needed.
• Maintains complete compliance with relevant privacy, compliance and confidentiality policies, manager guidance and best practices.
• Other Duties, as assigned.

During the off-peak times of year for Visa Operations, this role may also support key initiatives for the broader Enrollment Department, including:

• Conducting outreach to prospective and current students and families to educate them about their options to join or continue with Verto
• Auditing student records and updating Salesforce to ensure accurate and complete database maintenance
• Preparing and reviewing materials to be used throughout the pre-departure student experience
• Respond to student and family inquiries throughout the pre-departure student lifecycle
• Assist with building out processes related to new programs or products, or process changes or improvements
• Assist with live event coordination for admissions, onboarding, student financial services or community building events
• Other Duties, as assigned.

What We’re Looking For

Must-have

• Fluency in English.
• Ability to work remote, this is a remote position.
• Able to travel at least 4 - 6 weeks per year.
• Must be based in the US, and work on a time zone 1 hour +/- those in the continental US. (Example: GMT -8 through GMT -3).
• One to three years of student or customer service experience.
• Excellent verbal and written communication skills; the ability to provide verbal and written information, with clear instructions as to the processes. Ability to present highly complex information in one on one and group settings.
• Self-motivated and self-directed.
• Excellent problem-solving skills; ability to investigate and analyze information and draw conclusions.
• Exceptional attention to detail, record-keeping, and ability to follow completed multi-step processes.
• Strong computer skills, including Google suite and Microsoft suites, to include Excel, Word and Powerpoint. Experience with Salesforce or another relational CRM is a plus.
• Ability to work independently, in a fast paced environment, often balancing multiple priorities.

Nice-to-have

• Bachelor’s degree preferred.
• Experience working with student and parent populations preferred.
• Experience with study abroad operations or student visas a plus.

Why Join Verto?

The below are for full-time Employees in the United States (benefits for international staff benefits vary by location and meet or exceed local standards)

• Be part of a mission-driven organisation reimagining higher education
• Work in a globally-minded, international environment
• Exposure to cross-functional teams (academics, operations, student life)
• 100% remote first organization
• Unlimited vacation + Bank Holidays
• Uncapped sick time
• Medical, dental, & vision insurance
• Fully funded Short and Long-Term Disability, and Life Insurance
• Paid Parental Leave
• 401K
• Opportunity to grow in a fast-moving, impact-driven organisation

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Please note: Verto is not currently hiring for this position where the employee’s work location would be California, Minnesota, Oregon or Hawaii.

Compensation

At Verto, base salary is one part of your total compensation package.

Final base pay will depend on your location (aligned to Verto’s compensation regions), as well as your experience, skills, and relevant qualifications. Your recruiter/hiring manager can share the specific range for your location during the hiring process.

United States | Remote — Anticipated Base Salary Range

$50,000 - $55,000 USD

Right to Work

You must have the legal right to work in the United States. Verto Education is unable to sponsor visas for this role.

Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.