Coordinator, Testing Services

Georgia State University; Covington (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Retirement plan

Job summary

Georgia State University’s Newton Campus Testing Services Department is seeking a Coordinator to manage daily testing operations, ensuring professional, prompt service and secure handling of records.

You will supervise staff, proctor exams, and coordinate with vendors to meet security standards while analyzing data to drive improvements and equity of access for students.

This role supports growth within an expanding academic unit and offers collaboration across campus teams.

Qualifications

• Bachelor's Degree and two years of related experience; or a combination of training and experience.
• Knowledge of testing services, proctoring and security standards.
• Ability to create reports and analyze data to review test offerings.

Responsibilities

• Supervises staff and testing services at their campus.
• Proctors exams in accordance with policies and guidelines.
• Maintains a secure testing environment and ensures staff comply with vendor standards.
• Coordinates with vendors regarding issues with exams and data retention.
• Trains staff in proctoring, customer service and data retention.
• Uses campus data to analyze testing events and plan improvements.
• Collaborates with campus departments to answer testing questions and promote exams.
• Organizes group testing on or off-campus.

Skills

Customer service

Data analysis

Staff training

Proctoring

Vendor coordination

Communication

Education

Bachelor's Degree

Job description

Testing Services Coordinator - Newton Campus

Student Success

Student Engagement, Testing Services

These are exciting times in the Testing Services Department -NEWTON Campus. We are growing and we are thrilled that you areinterested in being a part of our team. We are surrounded byindividuals empowered to use their expertise and talents to achieveour mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purposeand direction? If you are, we have the perfect opportunity for you!We hire great people from a wide variety of educational, career,and personal backgrounds, not just because it is the right thing todo, but because it makes us a stronger team.

The Testing Services Department is seeking (1) Testing ServicesCoordinator - NEWTON Campus to join the already awesome team onthe Newton Campus taking the department to the next level ofexcellence!

WHAT MAKES The Testing Services Department A GREATPLACE?

• Generous benefits, including health, dental, vision, tuitionassistance, retirement, etc.
• A knowledge-sharing organization that workscollaboratively.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The Coordinator of Testing Services - NEWTON Campus is responsiblefor the day-to-day operations of the testing center. This positionis responsible for the consistent delivery of testing services thatare professional, prompt, convenient and delivered in a manner thatreflects good customer service. Additionally, the Coordinatorestablishes the testing calendar for the center, orienting andtraining staff, evaluating the testing staff performance, andpromoting on-going staff development. This position maintains thecenter's testing records, produces monthly, annual, and otherreports as requested. Using this data, the Testing Coordinator willanalyze departmental operating procedure and implement changes to improve operations as appropriate. This position is responsible forthe receipt, security and return of highly confidential testrecords and files. The Coordinator of Testing ensures that studentshave equity of access to testing services. This position works withthe Director, Assistant Directors and other Coordinators of Testingto maintain a seamless delivery of testing services across theCollege. This position will work with other GSU departments and thecommunity to deliver exams.

Job Duties

• Supervises staff and testing services at their campus
• Proctor exams in accordance with policies and guidelines.
• Maintains a secure testing environment, and ensures staff doesthe same to maintain vendor requirements
• Coordinates with vendors regarding issues with exams, dataretention, in conjunction with staff and based on state and/orvendor requirements
• Trains staff in proper proctoring, customer service and dataretention
• Uses data on campuses to analyze testing events and developstrategies for future testing, or identify areas where testingservices can improve
• Works with campus departments to answer test related questions;tables at events to promote the benefits of exams
• Organize group testing on or off-campus
• Performs other related duties as assigned.

Qualifications - External

Qualifications :

Minimum Requirements:

• Bachelor's Degree and two years of related experience; or acombination of training and experience.

Preferred Hiring Requirements:

• Knowledge of Testing services, of proctoring and securitystandards
• Customer services knowledge, and ability to address needs ofstudents while maintaining vendor standards for security
• Knowledge of the Georgia State University (GSU) campuspreferred.
• Ability to create reports and analyze data to review theeffectiveness of test offerings at the campuses supervised
• Ability to troubleshoot technology issues and work with GSU ITand exam vendors
• Ability to work with a wide variety of stakeholders in exams(examinees, parents, vendors, officials from other schools)
• Ability to follow oral and written instructions.
• Ability to pass criminal background investigation.