Coordinator, Testing Services

Georgia State University; Decatur (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Georgia State University is seeking a Testing Services Coordinator on the Newton Campus to lead daily operations of the testing center and ensure high standards of service and security. You will manage staff training, scheduling, and testing records while collaborating with IT and campus partners to deliver exams.

The role emphasizes equity of access, data-driven process improvements, and coordination with vendors to meet state and vendor requirements across campuses.

Qualifications

• Bachelor's Degree and two years of related experience, or a combination of training and experience.
• Ability to pass criminal background investigation.
• Knowledge of testing services, proctoring and security standards.

Responsibilities

• Oversee day-to-day operations of the testing center.
• Proctor exams in accordance with policies and guidelines.
• Maintain a secure testing environment and ensure staff adhere to security standards.
• Coordinate with vendors regarding exams and data retention.
• Train staff in proctoring, customer service and data retention.
• Use campus data to analyze testing events and improve operations.
• Collaborate with campus departments to answer test-related questions and promote exams.
• Organize group testing on or off-campus.
• Perform other related duties as assigned.

Skills

Testing proctoring

Security standards

Customer service

Data reporting & analysis

Tech troubleshooting

Stakeholder management

Instruction following

Background check

Education

Bachelor's Degree

Job description

Testing Services Coordinator

Student Success

Student Engagement, Testing Services

These are exciting times in the Testing Services Department. We aregrowing and we are thrilled that you are interested in being a partof our team. We are surrounded by individuals empowered to usetheir expertise and talents to achieve our mission to pursueexcellence.

Are you ready for us? Are you seeking an opportunity with purposeand direction? If you are, we have the perfect opportunity for you!We hire great people from a wide variety of educational, career,and personal backgrounds, not just because it is the right thing todo, but because it makes us a stronger team.

The Testing Services Department is seeking (1) Testing ServicesCoordinator to join the already awesome team on the NewtonCampus taking the department to the next level ofexcellence!

WHAT MAKES The Testing Services Department A GREATPLACE?

• Generous benefits, including health, dental, vision, tuitionassistance, retirement, etc.
• A knowledge-sharing organization that workscollaboratively.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The Coordinator of Testing Services is responsible for theday-to-day operations of the testing center. This position isresponsible for the consistent delivery of testing services thatare professional, prompt, convenient and delivered in a manner thatreflects good customer service. Additionally, the Coordinatorestablishes the testing calendar for the center, orienting andtraining staff, evaluating the testing staff performance, andpromoting on-going staff development. This position maintains thecenter's testing records, produces monthly, annual, and otherreports as requested. Using this data, the Testing Coordinator willanalyze departmental operating procedure and implement changes to improve operations as appropriate. This position is responsible forthe receipt, security and return of highly confidential testrecords and files. The Coordinator of Testing ensures that studentshave equity of access to testing services. This position works withthe Director, Assistant Directors and other Coordinators of Testingto maintain a seamless delivery of testing services across theCollege. This position will work with other GSU departments and thecommunity to deliver exams.

Job Duties

• Supervises staff and testing services at their campus
• Proctor exams in accordance with policies and guidelines.
• Maintains a secure testing environment, and ensures staff doesthe same to maintain vendor requirements
• Coordinates with vendors regarding issues with exams, dataretention, in conjunction with staff and based on state and/orvendor requirements
• Trains staff in proper proctoring, customer service and dataretention
• Uses data on campuses to analyze testing events and developstrategies for future testing, or identify areas where testingservices can improve
• Works with campus departments to answer test related questions;tables at events to promote the benefits of exams
• Organize group testing on or off-campus
• Performs other related duties as assigned.

Qualifications :

Minimum Requirements:

• Bachelor's Degree and two years of related experience; or acombination of training and experience.

Preferred Hiring Requirements:

• Knowledge of Testing services, of proctoring and securitystandards
• Customer services knowledge, and ability to address needs ofstudents while maintaining vendor standards for security
• Knowledge of the Georgia State University (GSU) campuspreferred.
• Ability to create reports and analyze data to review theeffectiveness of test offerings at the campuses supervised
• Ability to troubleshoot technology issues and work with GSU ITand exam vendors
• Ability to work with a wide variety of stakeholders in exams(examinees, parents, vendors, officials from other schools)
• Ability to follow oral and written instructions.
• Ability to pass criminal background investigation.