Coordinator, Tech Trainer

Smurfit Westrock plc; Richmond (VA); On-site; USD 56,000 - 93,000; Full time

Benefits offered by this job

Bonus incentive

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Smurfit Westrock plc, a leader in sustainable packaging, seeks a Technical Trainer to drive floor-based training and certification for operators. You will partner with OPS L&D to onboard new hires, track progress, and create technical learning materials.

The role involves hiring input, multi-shift training, and promoting safety-minded practices across the site. You will certify teammates through a Train the Trainer process and collaborate with Ops L&D for tools and content, taking on additional

Qualifications

• 1–3 years of experience conducting/leading training in manufacturing preferred.
• 2–4 years’ experience in a manufacturing environment preferred.
• Knowledge of Learning Management Systems (LMS) preferred.
• Microsoft Office experience (Word/Excel/Outlook/PowerPoint/Forms) preferred.

Responsibilities

• Completes daily technical training on the floor to assist with certification of team members.
• Partners with OPS L&D leader to support New Hire Orientation/Onboarding Training as needed.
• Tracks, evaluates, and measures training locally using the company’s Dept. Training system.
• Supports site-specific technical learning solutions (SOPs, Guided Workflows, Learning Aids).
• Develops, builds, and maintains relationships with trainees and leaders.
• Participates in new teammate hiring process by assessing candidates’ skills and industrial experience.

Skills

Training delivery

Manufacturing experience

LMS knowledge

MS Office

Tools

MS Office Suite

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Technical Trainer assists with training processes locally. The role reports into the site General Manager/ Plant Manager and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/ Craft Job Certification. The role will be a key contact/ trainer for team members and be responsible for teammate assessments regarding machine skills – providing feedback, machine certification responsibility, and conducting assessments related to line of progression movements.

Major Job Responsibilities:

Completes daily technical training on the floor to assist with the Certification of team members in their role

Partners with OPS L&D leader to support New Hire Orientation/ On Boarding Training, as needed

Assists with tracking, evaluating, and measuring training locally using the company’s Dept. Training

Supports site specific technical learning solution creation (SOPs, Guided Workflows, Technical Learning Aids - to assist with training)

Develops, builds, and maintains relationships with trainees & leaders in their role

Participates in new teammate hiring process – assesses candidates’ skills (general and/or machine, involved in interview process to assess industrial experience, and provides perspective on hiring decisions)

Conducts training on all shifts

Influences others to be safety-minded

Team member will be certified through a Train the Trainer process, support managing day to day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content

Additional duties as assigned

How you will impact Smurfit Westrock:

• Improve local team performance through increasing skills and time to certification processes
• Cost eliminator driving training efficiencies across roles, saving us unnecessary risk, and reducing the time allotted for training - a continuous improvement mindset

What you need to succeed:

• Critical Skills/ Capabilities:
• Growth and Results Oriented: Results oriented person that looks for constant ways to improve
• Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work
• Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR's and leading people or teams (self-awareness)
• Accountability: Holds self and others responsible for actions and results
• Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams
• Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriated timeframe; knows when to decide and/or when to seek additional input, and drive for consensus
• Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes
• Quality: Actively work to ensure quality is ensured while minimizing waste

Technical Skills:

• 1 – 3 years’ experience conducting/ leading training, including On-The-Job training, or similar, in a manufacturing environment preferred
• 2 – 4 years’ experience in a manufacturing environment preferred
• Knowledge of Learning Management Systems preferred
• Microsoft Office Experience Preferred- Word, Excel, Outlook, PowerPoint, Forms

Others Qualification:

• Facilitation/ Presentation Skills
• Partnering
• Problem Solving/ Continuous Improvement
• Professionalism

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive wage, reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of our daily work

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $55,875.00 - $93,125.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.