Sr. Technician, Tech Service Support

Smurfit-Westrock; California (MO); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Life and disability insurance

Paid vacation

Paid holidays

Paid sick leave

Job summary

Smurfit Westrock is seeking a technical support professional to provide expert guidance to corporate accounts in corrugated packaging. You will deliver field support, troubleshoot machinery issues, and educate customers on capabilities to improve operational efficiency and relationships.

The role requires strong technical acumen, the ability to manage multiple priorities, and effective communication across all organizational levels.

Qualifications

• 5+ years in the corrugated manufacturing packaging industry with machinery/operational experience.
• Proficient in Microsoft Office.
• Experience with wraparound case packers, case erectors, tray formers and mandrel forming equipment.
• Ability to create contribution reports quantifying value for customers.
• Knowledge of paper manufacturing, corrugation/conversion, and supply chain considerations.

Responsibilities

• Provide technical support for assigned corporate accounts, offering plants technical expertise, field support, and troubleshooting for machinery and operational issues.
• Collaborate with customers and Smurfit Westrock employees at various levels to achieve optimal satisfaction.
• Educate customers on Smurfit Westrock capabilities to improve efficiency and relationships.
• Identify and recommend solutions for technical issues at customers and facilities.
• Coordinate new customer specification development and maintenance using supply chain data.
• Conduct scope audits to identify inefficiencies and cost-saving opportunities.
• Create contribution reports to verify savings and communicate value.
• Research and evaluate new products and technical innovations.
• Manage internal and external relationships with value-added service solutions.
• Provide consultation and training on corrugated packaging capabilities.

Skills

Corrugated packaging

Machinery operation

Customer collaboration

Data analysis

Tools

Microsoft Office

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The opportunity

• Responsible for providing technical support for assigned corporate account(s) and offering your plants technical expertise, field support, and troubleshooting and analysis to address any machinery and/or operational issues.
• Collaborate with top shop and back shop customers and Smurfit Westrock employees at various organizational levels to achieve optimal customer satisfaction
• Serve as the technical subject matter expert responsible for educating the customer on Smurfit Westrock capabilities to improve their operational efficiency and overall customer relationship.

How you will impact Smurfit Westrock

• Identify and recommend solutions to resolve product or service requests regarding technical operational and engineering type of issues that our customers and Smurfit Westrock production facilities may encounter
• Coordinate new customer specification development and specification maintenance utilizing supply chain data
• Conduct scope audits to evaluate customer’s back shop current state and identify operational inefficiencies and cost saving opportunities
• Create contribution reports that verify savings or operational improvement solutions and leverage the report documents daily to help customers understand Smurfit Westrock’s value and capabilities
• Research and evaluate new products and technical innovations to promote the understanding and benefit of technology systems
• Manage both internal and external customer relationships, providing value-added sales and service support solutions
• Provide consultation and training to customers to educate them on various areas of corrugated packaging capabilities

What you need to succeed

• Minimum 5 years in corrugated manufacturing packaging industry; machinery/operational experience
• Possess computer skills utilizing Microsoft Office
• Working knowledge of wraparound case packers, case erectors, tray formers and mandrel forming equipment
• Ability to keep accurate records and present as contribution reports to quantify the Smurfit Westrock value to our customers
• Working knowledge of the technical aspects of paper manufacturing, corrugation/conversion, and supply chain considerations
• Knowledge of packaging machines and how they operate with corrugated machinery
• Demonstrated technical and mechanical acumen
• Proven ability to handle multiple competing priorities
• Strong communication skills with ability to adjust communication style and interact across all levels of the organization
• Ability to communicate with customers to ensure alignment and satisfaction and operate with customers’ best interest in mind
• Ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others

What we offer

• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $56,625.00 - $94,375.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.