Technical Trainer

Smurfit-Westrock; Houston (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical w/ HSA

Dental & Vision

Mental Health

401(k) with 5% company match

Paid vacation time & holidays

Life Insurance

Disability Insurance

Tuition Reimbursement

Job summary

Smurfit Westrock, Houston North, is seeking a Technical Trainer to develop the skills of the operations workforce by delivering hands‑on training and supporting employee certification processes. You will work closely with site leadership, Operations Learning & Development, and production teams to ensure employees are trained to perform safely, efficiently, and consistently.

You will contribute to onboarding, workforce development, and the ongoing improvement of training materials, SOPs, and

Qualifications

• High school diploma or equivalent.
• 2+ years in a manufacturing or industrial environment.
• Experience delivering training, coaching, mentoring, or on-the-job instruction.
• Strong verbal and written communication skills, including the ability to communicate technical information effectively.
• Ability to work on the production floor and support training activities across multiple shifts.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong interpersonal skills with the ability to build relationships, influence others, and work effectively across all levels of the organization.
• Demonstrated commitment to safety, quality, accountability, and continuous improvement.

Responsibilities

• Deliver hands-on technical and operational training to support employee skill development, job certification, and performance improvement.
• Partner with Operations Learning & Development and site leadership to support onboarding, new hire orientation, and ongoing workforce development initiatives.
• Assess employee knowledge, technical skills, and job readiness through structured evaluations and certification processes.
• Develop and maintain training materials, standard operating procedures (SOPs), guided workflows, and other learning resources to support operational excellence.
• Participate in hiring and selection activities by evaluating candidate skills and providing input on manufacturing experience and job suitability.
• Track, evaluate, and measure training effectiveness using departmental training standards and learning management tools.
• Promote a strong culture of safety, quality, accountability, and continuous improvement while serving as a role model for operational best practices.
• Drive improvements in training efficiency, certification timelines, and overall workforce capability to support plant performance goals.
• Ensure compliance with applicable safety, quality, and company standards
• Commitment to safety, quality, and continuous improvement
• Alignment with Smurfit Westrock's values of safety, loyalty, integrity and respect

Skills

Training delivery

Communication

On-floor training

Interpersonal skills

MS Office

Safety mindset

Cross-functional collaboration

Education

High school diploma

Tools

LMS knowledge

SOPs creation

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Posting Job Title: Technical Trainer

Location: Houston North

Employment Type: Full-time

Work Arrangement: Onsite

Shift: FLEX

Travel Requirements: Some (based in Houston)

Relocation: NO

The Opportunity

When you join Smurfit Westrock, you will be joining a team that creates sustainable paper and packaging solutions that help move the world forward. In this role, you will play a critical role in developing the skills, knowledge, and capabilities of our operations workforce by delivering hands‑on training and supporting employee certification processes. You will work closely with site leadership, Operations Learning & Development, and production teams to ensure employees are trained to perform safely, efficiently, and consistently. This role directly impacts operational performance, safety, quality, employee development, and continuous improvement initiatives across the facility.

How You Will Make an Impact

• Deliver hands‑on technical and operational training to support employee skill development, job certification, and performance improvement.
• Partner with Operations Learning & Development and site leadership to support onboarding, new hire orientation, and ongoing workforce development initiatives.
• Assess employee knowledge, technical skills, and job readiness through structured evaluations and certification processes.
• Develop and maintain training materials, standard operating procedures (SOPs), guided workflows, and other learning resources to support operational excellence.
• Participate in hiring and selection activities by evaluating candidate skills and providing input on manufacturing experience and job suitability.
• Track, evaluate, and measure training effectiveness using departmental training standards and learning management tools.
• Promote a strong culture of safety, quality, accountability, and continuous improvement while serving as a role model for operational best practices.
• Drive improvements in training efficiency, certification timelines, and overall workforce capability to support plant performance goals.
• Ensure compliance with applicable safety, quality, and company standards
• Commitment to safety, quality, and continuous improvement
• Alignment with Smurfit Westrock's values of safety, loyalty, integrity and respect

What You Need to Succeed

Required Qualifications

• High school diploma or equivalent.
• 2+ years of experience working in a manufacturing or industrial environment.
• Experience delivering training, coaching, mentoring, or on-the-job instruction.
• Strong verbal and written communication skills, including the ability to communicate technical information effectively.
• Ability to work on the production floor and support training activities across multiple shifts.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong interpersonal skills with the ability to build relationships, influence others, and work effectively across all levels of the organization.
• Demonstrated commitment to safety, quality, accountability, and continuous improvement.

Preferred Qualifications

• 1-3 years of experience conducting formal technical, operational, or on-the-job training in a manufacturing environment.
• Experience supporting employee certification programs, skills assessments, or workforce development initiatives.
• Knowledge of Learning Management Systems (LMS) and training record management.
• Experience developing training materials, SOPs, guided workflows, or technical learning aids.
• Facilitation and presentation experience with diverse employee groups.
• Continuous improvement, lean manufacturing, or process improvement experience.
• Experience participating in interview processes and evaluating candidate qualifications.
• Train-the-Trainer certification or similar instructional training experience.

What we offer

• Benefit eligibility begins Day 1
  • Benefits include:
  • Medical w/ HSA
  • Dental Vision
  • Mental Health
  • 401(k) with 5% company match
  • Paid vacation time & holidays
  • Life Insurance & AD&D
  • Short- & Long-term Disability Insurance
  • Tuition Reimbursement.
• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.