Coordinator, Tech Trainer

Westrock Company, Inc.; Sioux Falls (SD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training opportunities

Career growth in a global packaging co

Safety and inclusion focus

Job summary

Westrock Company, Inc. in Sioux Falls, SD is seeking a Technical Coordinator to lead site training and certification initiatives, ensuring operators gain and maintain the technical skills needed for safety, quality, and performance targets.

The role partners with site leadership and Operations Learning & Development to deliver coaching, assess proficiency, and drive content improvements. You will manage everyday training administration, maintain trainer qualifications, and support onboarding,

Qualifications

• Experience leading technical training in a manufacturing environment.
• Familiarity with learning management systems and training recordkeeping.
• Ability to assess proficiency gaps and coach operators and teams.
• Strong documentation and reporting skills.

Responsibilities

• Plan, deliver, and oversee technical training and certification activities.
• Track metrics, audits, and reporting; propose corrective actions as needed.
• Direct and assign training tasks based on operational needs.
• Develop, maintain, and improve site learning content and SOPs.
• Build relationships with trainees and site leaders to promote safe, high-quality work.
• Support talent selection and provide hiring recommendations.
• Lead evaluation of candidates and provide recommendations to management.
• Align training with business needs and be flexible for after-hours coaching.
• Maintain trainer qualifications and administer certification processes.

Skills

Training coordination

Leadership

Safety focus

Data analysis

Problem solving

Tools

Microsoft Office

Learning Management System (LMS)

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Technical Coordinator leads site training and certification activities to ensure operators and craft employees develop and sustain the technical capability required to meet safety, quality, and performance targets. Reporting to the Site General Manager with a dotted-line relationship to Operations Learning & Development, this role serves as a primary training partner to site leadership and team members. The position exercises independent judgment in assessing skill proficiency, providing coaching and performance feedback, administering certification requirements, and driving continuous improvement in training content and delivery.

Work Schedule

• Candidates must be flexible and willing to support 1st 2nd and 3rd Shift as business requirements dictate
• 1st Shift Training: Monday-Friday, 6:00 AM - 2:00 PM
• 2nd Shift: Monday-Friday, 2:00 PM - 10:00 PM
• 3rd Shift: Sunday-Thursday, 10:00 PM - 6:00 AM
• Training activities are primarily conducted on all shifts

Key Responsibilities

• Plan and deliver and oversee technical training and qualification activities to achieve timely, compliant certification of team members.
• Support training metrics and governance by tracking, evaluating, and reporting effectiveness using established standards, audits, and learning systems; recommend corrective actions as needed.
• Direct and assign work to employees during training and certification activities, including determining training priorities and adjusting assignments based on operational needs
• Develop, maintain, and continuously improve site learning content (e.g., SOPs, guided workflows, and technical job aids) to support operational standardization.
• Serve as a trusted advisor to trainees and site leaders by building strong working relationships and influencing safe, high-quality work practices.
• Support talent selection by evaluating candidate capabilities, contributing to structured interviews, and providing recommendations to hiring leaders.
• Lead technical evaluation of candidates and provide hiring recommendations that are relied upon by management in selection decisions
• Ensure training support is aligned to business needs, including flexibility to provide coaching or qualification activities outside standard hours when required; reinforce site safety culture.
• Exercise authority to remove employees from work assignments when safety or performance concerns are identified, and initiate appropriate follow-up actions
• Maintain trainer qualifications (e.g., Train-the-Trainer) and lead day-to-day administration of certification processes to ensure consistency and compliance.
• Provide performance input and documentation that is relied upon by management in decisions related to employee progression, qualification status, and overall employment
• Perform other responsibilities, projects, and continuous-improvement initiatives as assigned to support site priorities.

Partner with Operations Learning & Development and site leadership to design and execute onboarding and new-hire integration plans.

Impact on the Business

• Improve operational performance by accelerating skill development and reducing time to certification.
• Drive training efficiencies that reduce risk, eliminate unnecessary cost, and support continuous improvement.

Qualifications and Capabilities

Core Competencies

• Demonstrated ownership for outcomes, with the ability to set priorities, execute independently, and deliver results in a fast-paced environment
• Strong judgment and problem-solving skills; able to assess proficiency gaps, determine appropriate interventions, and take appropriate action
• Ability to exercise independent judgment in directing and evaluating employees. Program-management capability to plan, coordinate, and govern training/certification activities across multiple work areas
• Data-driven approach: able to define measures of effectiveness, analyze trends, and communicate insights and risks to leaders
• Working knowledge of safety, quality, and compliance expectations in manufacturing; able to reinforce standards and elevate issues appropriately

Technical Experience

• Experience leading technical training, facilitation, coaching, and/or on-the-job instruction in a manufacturing or industrial environment
• Experience administering qualification or certification processes (e.g., training plans, checklists, skill assessments, documentation, and audit readiness) preferred
• Familiarity with learning management systems and training recordkeeping; ability to maintain accurate data and generate routine metrics/reporting
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Forms) with the ability to create clear training materials and communicate updates to stakeholders

What We Offer

• A culture grounded in integrity, respect, accountability, and excellence
• Comprehensive training and development opportunities
• Competitive compensation aligned with skills and experience
• Career growth with a global packaging company focused on sustainability, safety, and inclusion

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.